Operations Team Leader

Medhealth3; Sydney; Vor Ort; AUD 140.000 - 190.000; Vollzeit

Benefits dieser Stelle

Market-leading healthcare & medico-leg

Impactful operational role

AI-driven solutions adoption

Career growth opportunities

Zusammenfassung

MedHealth Group in Sydney is seeking a senior operations leader to coach and develop Customer Service, Administration and Reception teams. You will monitor performance, improve service delivery and manage workforce planning, rostering and resource allocation across the business.

You will leverage operational reporting and Power BI insights to drive performance improvements, identify process efficiencies and champion AI-driven solutions within healthcare and medico-legal services.

Qualifikationen

• Experience leading operational, administration, customer service or healthcare teams.
• Strong people leadership skills with a passion for coaching and developing others.
• An organised and proactive approach to managing competing priorities.
• Confidence using data and reporting to support operational decision-making.
• Experience improving processes and driving operational efficiencies.
• Excellent communication and stakeholder management skills.
• Strong problem-solving skills and the ability to work in a fast-paced environment.
• Experience within healthcare, IME, medico-legal or professional services environments is highly regarded.

Aufgaben

• Lead, coach and develop Customer Service, Administration and Reception teams.
• Monitor team performance, productivity and service delivery outcomes.
• Manage workforce planning, rostering and resource allocation across the business.
• Utilise operational reporting and Power BI insights to support performance improvements.
• Identify and implement process improvements to enhance efficiency and customer experience.
• Support the adoption of new technologies, automation tools and innovative ways of working.
• Manage escalations and support effective resolution of customer and stakeholder concerns.
• Work collaboratively with internal stakeholders to achieve operational goals.
• Foster a culture of accountability, teamwork and continuous improvement.

Jobbeschreibung

What You'll Be Doing

• Lead, coach and develop Customer Service, Administration and Reception teams.
• Monitor team performance, productivity and service delivery outcomes.
• Manage workforce planning, rostering and resource allocation across the business.
• Utilise operational reporting and Power BI insights to support performance improvements.
• Identify and implement process improvements to enhance efficiency and customer experience.
• Support the adoption of new technologies, automation tools and innovative ways of working.
• Manage escalations and support effective resolution of customer and stakeholder concerns.
• Work collaboratively with internal stakeholders to achieve operational goals.
• Foster a culture of accountability, teamwork and continuous improvement.

About You

• Experience leading operational, administration, customer service or healthcare teams.
• Strong people leadership skills with a passion for coaching and developing others.
• An organised and proactive approach to managing competing priorities.
• Confidence using data and reporting to support operational decision-making.
• Experience improving processes and driving operational efficiencies.
• Excellent communication and stakeholder management skills.
• Strong problem-solving skills and the ability to work in a fast-paced environment.
• Experience within healthcare, IME, medico-legal or professional services environments is highly regarded.

What's on Offer

• Join a market-leading healthcare and medico-legal business
• Opportunity to make a genuine impact on operational performance
• Lead and develop high-performing teams
• Be part of an organisation embracing innovation and AI-driven solutions
• Career growth opportunities within the broader MedHealth Group
• Supportive, collaborative and values-driven culture

You are welcome here.

Our fast-growing team of more than 4,000 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences.

We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQIA+ community, veterans, carers and Indigenous Australians to our team.

We are happy to adjust our recruitment process to support accessibility needs.