Operations & Practice Manager

Medibytes Legal Pty Ltd; Brisbane; Hybrid; AUD 90,000 - 105,000; Full time

Job summary

Medibytes Legal Pty Ltd is seeking an experienced Operations & Practice Manager to lead our onsite client services and offshore support team, ensuring smooth day-to-day operations and delivering outstanding service to clients and doctors.

This hands-on leadership role sits in a growing startup, with potential expansion into finance and accounts, and a pathway to build the team as the business grows. Hybrid work post probation is possible, with occasional travel as needed.

Qualifications

• Proven experience in an operations, practice management or team leadership role, with a preference for experience in the medical, legal or professional services industry.
• Experience in medical practice management is highly regarded.
• Experience managing offshore or remote team members is highly regarded.
• Strong understanding of client service and administrative operations.
• Experience documenting processes and improving workflows.
• Proficiency in Microsoft Office Suite and Google Suite, and confidence learning new systems.
• Experience in finance, accounts or bookkeeping is a plus.
• Excellent written and verbal communication skills.
• Ability to handle sensitive and confidential information with professionalism.
• Calm, approachable and solutions-focused under pressure.

Responsibilities

• Lead, support and develop our onsite client services team, ensuring a consistently high standard of client communication and service.
• Manage and grow our offshore support team in the Philippines, including delegating tasks, setting priorities and supporting their development.
• Oversee daily operations, including bookings, scheduling, report coordination and client enquiries.
• Assist with doctor onboarding processes and the ongoing management of our specialist network, building strong working relationships with our specialist doctors and ensuring they are well supported.
• Identify opportunities to improve processes, document workflows and move suitable tasks to our offshore team.
• Recruit, onboard and train new team members as the business grows.
• Step in to support the team on the phones and with administrative tasks during busy periods.
• Work alongside our technology team to roll out new systems across the operations team.
• Report to the Managing Director on team performance, workloads and operational priorities.
• Over time, take on responsibilities in finance and accounts.

Skills

Operations leadership

Offshore teams

Client service

Workflow improvement

Office suites

Finance basics

Communication

Tools

MS Office & Google Suite

Job description

Are you a natural leader who loves building teams, improving processes and keeping a busy practice running smoothly? At Medibytes Legal, we are more than a boutique provider of independent medico-legal services. We are a dynamic and fast-growing team committed to excellence, empowering our clients’ decisions with expert opinions and industry knowledge. We are now looking for an experienced Operations & Practice Manager to lead our operations team through the next stage of our growth. If you are ready to take ownership, shape how we work and grow with us, this is the role for you.

Position:

Operations & Practice Manager

Contract Duration:

Full Time - Permanent

Remuneration range (based on experience):

$90,000 to $105,000 per year plus super

Location:

Spring Hill, Brisbane QLD. This role is primarily on-site, with some flexibility for hybrid work post probation. Occasional travel to the Philippines will be required to support and develop our offshore team.

The Opportunity:

This is a key leadership role within Medibytes Legal. You will lead our onsite client services team, who are the voice and face of our business, as well as our offshore support team based in the Philippines. You will make sure our day-to-day operations run smoothly, our clients and doctors receive outstanding service and our team has the systems and support they need to do their best work.

As part of a growing start-up, this is very much a hands-on role. When things get busy, you will be comfortable jumping on the phones and helping the team directly. Over time, there is scope for this role to expand into finance and accounts, and to build out the team as the business grows.

You will work closely with our Managing Director, Growth & Partnerships Manager and our technology team to help bring new systems & solutions into everyday operations.

Key Responsibilities:

• Lead, support and develop our onsite client services team, ensuring a consistently high standard of client communication and service.
• Manage and grow our offshore support team in the Philippines, including delegating tasks, setting priorities and supporting their development.
• Oversee daily operations, including bookings, scheduling, report coordination and client enquiries.
• Assist with doctor onboarding processes and the ongoing management of our specialist network, building strong working relationships with our specialist doctors and ensuring they are well supported.
• Identify opportunities to improve processes, document workflows and move suitable tasks to our offshore team.
• Recruit, onboard and train new team members as the business grows.
• Step in to support the team on the phones and with administrative tasks during busy periods.
• Work alongside our technology team to roll out new systems across the operations team.
• Report to the Managing Director on team performance, workloads and operational priorities.
• Over time, take on responsibilities in finance and accounts.

About You:

You are an organised, people-focused leader who enjoys bringing structure to a fast-paced environment. We are a start-up at heart, so you will need to be someone who thrives on pace and change, and who is happy to wear multiple hats on any given day. You lead by example, communicate clearly and are just as comfortable picking up the phone as you are planning the week ahead for a team. You enjoy improving how things work and are excited by the idea of building something rather than simply maintaining it.

Skills & Experience:

• Proven experience in an operations, practice management or team leadership role, with a preference for experience in the medical, legal or professional services industry.
• Experience in medical practice management is highly regarded.
• Experience managing offshore or remote team members is highly regarded.
• Strong understanding of client service and administrative operations.
• Experience documenting processes and improving workflows.
• Proficiency in Microsoft Office Suite and Google Suite, and confidence learning new systems.
• Experience in finance, accounts or bookkeeping is a plus.
• Excellent written and verbal communication skills.
• Ability to handle sensitive and confidential information with professionalism.
• Calm, approachable and solutions-focused under pressure.

Why Work For Us?

Leadership and Ownership: Take ownership of a key part of the business and have a genuine say in how we grow.

Collaborative Environment: Work alongside our client services team, offshore team, technology team and expert doctors in a supportive and dynamic atmosphere.

Start-Up Spirit: Join a growing start-up where your fresh perspectives and ideas are celebrated.

Vibrant Atmosphere: Join a fast-paced workplace where collaboration and laughter are part of every day.

International Exposure: Opportunities to travel to the Philippines and work directly with our offshore team.

Growth Opportunity: As the business expands, so will your role, your team and your responsibilities.

Flexibility: An on-site role with some hybrid flexibility.

Remuneration: $90,000 to $105,000 per year plus super, depending on your experience, skills and the value you bring to the team.