Operations Team Lead — Healthcare Ops & AI-Driven Growth

Kairros; Sydney; Sur place; AUD 150 000 - 190 000; Plein temps

Résumé du poste

MedHealth is a leading health, medical, and employment services group in Australia, delivering impactful outcomes across insurers, providers, and employers.

We are seeking an enthusiastic Operations Leader to run day-to-day service delivery teams, leveraging data insights and Power BI to optimise performance, productivity and customer experiences. You will drive continuous improvement and lead change across AI and automation initiatives.

Qualifications

• 5+ years' experience in IME, healthcare operations or service delivery leadership.
• Proven experience leading operational teams and driving performance outcomes.
• Strong analytical and problem-solving skills with a data-driven approach.
• Experience using operational reporting and metrics to improve business performance.
• Demonstrated success implementing process improvement initiatives.
• Experience leading change management and technology adoption programs.
• Strong stakeholder management and relationship-building skills.
• Exceptional coaching, mentoring and people leadership capability.
• Ability to identify risks, solve problems and deliver sustainable solutions.

Responsabilités

• Lead, coach and develop Customer Service, Administration and Reception teams.
• Monitor and improve team performance, productivity and service delivery outcomes.
• Manage workforce planning, resource allocation and operational capacity.
• Leverage Power BI and operational reporting to support data-driven decision making.
• Drive continuous improvement initiatives and operational efficiencies.
• Manage customer escalations, complaints and service recovery activities.
• Support the implementation of AI, automation and digital transformation initiatives.
• Enhance operational processes, workflows and knowledge management systems.
• Partner with internal stakeholders to improve customer, client and doctor experiences.
• Foster a high-performance, customer-focused team culture.

Connaissances

Leadership

Data-driven

Power BI

Stakeholder mgmt

People leadership

Change management

Process improvement

AI adoption

Team coaching

Description du poste

MedHealth is a leading health, medical, and employment services group in Australia, delivering impactful outcomes across insurers, providers, and employers.

We are seeking an enthusiastic Operations Leader to run day-to-day service delivery teams, leveraging data insights and Power BI to optimise performance, productivity and customer experiences. You will drive continuous improvement and lead change across AI and automation initiatives.