Operations Support Officer — Flexible Work, Customer Impact

Department of Transport and Main Roads; City of Brisbane; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Flexible work practices

Health and wellbeing

Job security and attractive salary and

Generous leave entitlements

Diversity

Career development

Community impact

Job summary

The Department of Transport and Main Roads in Bundamba is seeking a dedicated Operations Support Officer (AO3) to help deliver a connective, sustainable Queensland. You will join a small team and engage with stakeholders to ensure smooth operations of the unit and to support customers and communities.

Your day will include delivering frontline customer service, investigating complaints, administering the School Transport Assistance Scheme (STAS), and assisting with performance monitoring of

Responsibilities

• Working as part of a small team and liaising with a range of stakeholders to ensure the efficient operations of the unit.
• Delivering frontline customer service including investigating complaints and providing information and advice to customers and stakeholders.
• Administering the School Transport Assistance Scheme (STAS) and various passenger transport products.
• Assisting with performance monitoring of service contracts and accreditations.
• Maintaining your knowledge and understanding of procedural and legislative guidelines.

Job description

The Department of Transport and Main Roads in Bundamba is seeking a dedicated Operations Support Officer (AO3) to help deliver a connective, sustainable Queensland. You will join a small team and engage with stakeholders to ensure smooth operations of the unit and to support customers and communities.

Your day will include delivering frontline customer service, investigating complaints, administering the School Transport Assistance Scheme (STAS), and assisting with performance monitoring of