Operations Support Officer - Bundaberg

Queensland Rail; Bundaberg; On-site; AUD 77,000 - 94,000; Full time

Benefits offered by this job

Discounts on rail travel

QRI Lifestyle perks

Fitness Passport access

Career development opportunities

Job summary

Queensland Rail is seeking an Operations Support Officer in Bundaberg to help run the Onboard and Station Customer Service depot. The role supports the Operations Co‑Ordinator with operational coordination, staff supervision and administrative tasks.

This permanent full-time position is based in Bundaberg and involves a rotating roster to cover early starts, late finishes, overnights, weekends and public holidays.

Qualifications

• Strong organisational, negotiation, problem-solving and communication skills in a fast-paced and agile environment.
• Experience with Microsoft Office Suite including Excel (basic formulas).
• Experience with cash handling and basic accounting procedures.
• Strong stakeholder engagement and customer service to ensure a positive experience.

Responsibilities

• Coordinate shunts, platform allocations and vizirail train wires for efficient operations.
• Coordinate provisioning of food and beverages on trains, ensuring items meet quality standards.
• Supervise onboard staff, provide trip reports and arrange replacements as rostered.
• Assist Operations Coordinator with supervision of platform activities to ensure safety and on-time running of services.
• Enter financial data and prepare reports, including reconciliations and cash handling where applicable.

Skills

Strong organisational skills

Negotiation

Problem-solving

Communication skills

Cash handling

Customer service

Tools

Microsoft Excel

Job description

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You’ll connect Queensland. We’ll connect you to an amazing career.

Our Queensland Rail Travel network is proud to connect communities throughout the state. We deliver unique tourism experiences in some of Queensland’s most picturesque locations.

Learn more about Queensland Rail's purpose, people and progress - watch our short video here.

About the Role

As the Operations Support Officer you will play an integral role in supporting the efficient running of our Onboard and Station Customer Service depot in Bundaberg. This is a dynamic role that supports the Operations Co-Ordinator and team onboard our long-distance trains with operational coordination, staff supervision and administrative support.

This is a permanent full-time position based in Bundaberg.

Benefits that Count:

• An annual salary of $85,757 + 12.75% super + applicable penalties and allowances
• Be part of a team that keeps Queensland moving with potential career development and progression
• The opportunity to explore Queensland – enjoy discounts on rail travel as well as accommodation, travel insurance, theme parks and attractions and more through QRI Lifestyle
• A wide range of employee benefits such as access to over 280 gyms and pools with Fitness Passport
• Enjoy a varied role with operational and administrative responsibilities

Purpose that Counts. As an Operations Support Officer some of your duties will include:

• Function semi autonomously within the operation of the Bundaberg On Board Services Depot ensuring any operational issues such as organising shunts, platform Allocations, creation of vizirail train wires etc are carried out efficiently and effectively.
• Co-ordinating the provisioning of food and beverages on the trains. This includes ensuring that all items are inspected and meet the required standards
• Assist to manage the safety, well-being and supervision of the onboard staff by providing Trip Reports, direction where necessary and ensuring that if staff are not available in line with the roster, replacement staff are sourced
• Assist Operations Coordinator with supervision of platform activities to ensure customer safety and the efficient on-time running of long distance services.
• Enter financial data, preparing reports including reconciling variances and assist with cash handling and accounting procedures (where applicable)
• Work across a rotating roster which will include early starts, late finishes, overnight shifts, weekends and public holidays

You will work across a rotating roster between the hours of 0400 and 1700 which may include every second weekend and some public holidays.

We are looking to connect with someone who has:

• Strong organisational, negotiation, problem-solving and communication skills in a fast-paced and agile environment
• Previous experience in an administrative support role using the Microsoft Office Suite including Excel (basic formulas)
• Experience with cash handling and basic accounting procedures
• Strong stakeholder engagement and customer service to ensure a positive experience

IMPORTANT INFORMATION FOR CURRENT QUEENSLAND RAIL EMPLOYEES:

You must apply for vacancies via the internal People Connect solution

External applicants applying for roles within Queensland Rail will be subject to Alcohol and Other Drugs pre-employment testing. The recruitment and selection process for this position might require shortlisted applicants to undertake psychometric assessment, pre-employment health assessment and background checks that might also include criminal history and credit checks.

Supporting a Diverse Workforce

Queensland Rail is committed to a diverse workforce that is reflective of the customers and communities we serve. We are inclusive, collaborative, respectful, and value our differences. We are 1TEAM, where everyone belongs. If you do require an adjustment during the recruitment process, please contact Tanya Anderson via the email below. To learn more about this Queensland Rail career opportunity please contact Tanya Anderson with your specific enquiry via email to [e-mail]. Please do not email your application. We can only accept applications received via our website.

Queensland Rail pays its respect to Elders past and present. Queensland Rail also acknowledges the contributions of First Nations (Aboriginal and Torres Strait Islander) peoples within Queensland Rail and the communities we serve.