Station Assistant

Queensland Rail; Fraser Coast Regional; On-site; AUD 61,000 - 75,000; Full time

Benefits offered by this job

5 weeks leave

Career development

On-the-job training

Job summary

Queensland Rail is seeking a full-time Station Assistant in Maryborough West. You will deliver exceptional customer service, perform cleaning duties and help maintain a safe station environment, while assisting with luggage handling and train provisioning.

The role requires autonomy and teamwork, with strong communication and computer skills, plus a MR or higher licence. Training is provided within a supportive team and there are opportunities for career progression.

Qualifications

• Customer service and communication skills essential for front-line duties.
• Strong computer skills and ability to use transport/ticketing systems.
• Willingness to work autonomously and within a team environment.
• Safety conscious attitude and ability to handle manual tasks (lifting up to 20 kg).

Responsibilities

• Convey passengers between Maryborough and Hervey Bay using Queensland Rail Courtesy Coach.
• Assist with de-provision and provision of supplies on train arrival and departure.
• Manage luggage check-in and loading procedures with the team.
• Perform general cleaning and maintenance of the station, facilities, baggage areas, train and gardens.
• Provide platform announcements and active platform management.
• Deliver exceptional customer service to travelling customers and the local community.
• Operate station machinery and equipment.
• Report safety concerns to the Operation Coordinator.

Skills

Customer service

Communication

Computer skills

Teamwork

Manual handling

Safety minded

MR Licence

Tools

Drivers Authorisation Qualification

Job description

Job Description

You’ll connect Queensland. We’ll connect you to an amazing career.

Queensland Rail is built on true connection and everything we achieve is made possible by you.

Our Queensland Rail Travel network is proud to connect communities throughout the state. We deliver unique tourism experiences in some of Queensland's most picturesque locations. Our long-distance train services provide critical connections to family, friends, holidays, work and medical care.

Your opportunity

We are seeking a full-time Station Assistant to join our team in Maryborough West.

As a Station Assistant, you will be responsible providing exceptional customer service, completing general cleaning duties and contributing to a positive and safe environment. We are looking for an adaptable individual who has outstanding communication and customer service skills. Previous experience in driving a bus or operating yard machinery is highly desirable.

Benefits that Count

• Starting salary of $68, 000 (pro rata) plus 12.75% superannuation plus applicable penalties and allowances
• 5 weeks of annual leave per year.
• Work within a supportive team environment with potential for career development and progression.
• Opportunity to work for an industry leader where on the job training will be provided.

For a full list of benefits please visit Employee Benefits

As a Station Assistant some of your duties will include:

• Convey passengers between Maryborough and Hervey Bay using Queensland Rail Courtesy Coach
• Assisting with the de-provision and provision of supplies on train arrival and departure.
• Working with the team to manage luggage check in and loading procedures.
• General cleaning and maintenance duties of the station, bathroom facilities, baggage areas, the train and gardens.
• Providing platform announcements and active platform management.
• Providing exceptional customer service to travelling customers and the local community - this includes assisting with customer luggage.
• Operating station machinery and equipment.
• Reporting any safety concerns to the Operation Coordinator.

Roster/Hours

This is a full-time position which generally works between the hours of 0400 and 2200. You can expect to be on a roster which will include a variety of start and finish times as well as weekends and public holidays, so flexibility is required in this position.

We are seeking to connect with someone who ideally will have:

• The ability to work autonomously but also within a team environment.
• Strong communication skills coupled with a customer focused attitude to ensure a positive experience with customers.
• Sound computer skills.
• A strong work ethic and willingness to go the 'extra mile'.
• A safety conscious attitude.
• Resilience and ability to self-motivate.
• Ability to undertake a variety of manual handling tasks including cleaning and lifting of heavy luggage up to 20 kilograms.
• Previous cleaning experience or admin experience (ticketing or booking of travel).
• Must have a MR or Higher class Licence

Candidates will also need to obtain the below certificates at their own cost prior to employment if they do not currently hold:

• Drivers Authorisation Qualification

Position Description

For full position responsibilities please read this Position Description

IMPORTANT INFORMATION FOR CURRENT QUEENSLAND RAIL EMPLOYEES:

External applicants applying for roles within Queensland Rail will be subject to Alcohol and Other Drugs pre-employment testing. The recruitment and selection process for this position might require shortlisted applicants to undertake psychometric assessment, pre-employment health assessment and background checks that might also include criminal history and credit checks.

Supporting a Diverse Workforce

Queensland Rail is committed to a diverse workforce that is reflective of the customers and communities we serve.

We are inclusive, collaborative, respectful, and value our differences. We are 1TEAM, where everyone belongs.

If you do require an adjustment during the recruitment process, please contact Natasha Neuendorf via the phone number or email below.