Operations Support Officer

Football West; City Of Canning; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Flexible working arrangements

Discounts on sporting apparel

On-site café and free parking

Involvement in events and delivery of

Job summary

Football West is seeking an Operations Support Officer in Western Australia to provide customer-facing support for clubs, participants, and internal teams. You will handle enquiries, registrations, logistics, event delivery, and more, ensuring football across WA runs smoothly and professionally.

The role requires proactivity, strong communication, and the ability to manage multiple tasks, including evenings and weekends. Proficiency in Microsoft Office and CRM usage is preferred.

Qualifications

• 6+ months experience in customer service or operational support is highly regarded
• Excellent verbal and written communication skills for phone and email
• Strong administrative and organisational capabilities and fast learner
• Ability to juggle multiple tasks and work to tight timeframes
• Ability to interpret rules, policies and regulatory documents
• Proficiency in Microsoft Office applications
• Desirable: experience in events, logistics, volunteer coordination, or competition management systems
• Able to work evenings and weekends as required

Responsibilities

• Respond to and log customer enquiries via phone and email, recording interactions in the CRM
• Support competition administration including registrations, fixturing, team allocations, results and disciplinaries
• Provide guidance on competition rules and policies
• Assist with logistics for programs, events, courses, and state/representative teams
• Assist with coordinating volunteers for events and support event-day operations
• Troubleshoot customer issues and escalate when required
• Contribute to continuous improvement within the Operations Support Team

Skills

Customer service

Organisational skills

Microsoft Office

Communication

Multi-tasking

Event logistics

Tools

CRM software

Job description

Football West is the governing body for the world game in Western Australia — and with over 230,000 participants across the state, we’re dedicated to making football accessible, enjoyable, and a great experience for all.

What you'll be doing

As an Operations Support Officer, you’ll play a key customer‑facing role supporting clubs, participants, parents, and internal Football West teams. You’ll assist with enquiries, registrations, logistics, event delivery and more, helping us to ensure football across WA runs smoothly and professionally. In addition, you will;

• Respond to and log customer enquiries via phone and email, recording interactions in the CRM
• Support competition administration including registrations, fixturing, team allocations, results and disciplinaries
• Provide guidance on competition rules and policies
• Assist with logistics for programs, events, courses, and state/representative teams
• Assist with coordinating volunteers for events and support event‑day operations
• Troubleshoot customer issues and escalates when required
• Contribute to continuous improvement within the Operations Support Team

About You

We’re looking for someone who is proactive, organised and passionate about delivering great experiences in community sport and working as a team. In addition, you will also possess the following;

• Minimum 6 months experience in customer service environment or operational support role highly regarded by not necessary
• Excellent verbal and written communication skills in order to be confident on the phone and write professional emails
• Good administrative and organisational skills or ability to learn quickly
• Ability to juggle multiple tasks and work to tight timeframes
• Ability to interpret rules, policies and regulatory documents
• Proficiency in Microsoft Office applications
• Desirable: experience in events, customer service, logistics, volunteer coordination, or competition management systems
• Able to work evenings and weekends as required.

What you'll need

• Eligibility to work in Australia
• A National Police Certificate (recent within 3 months of commencement if successful)
• Current WA Driver's Licence
• Valid Working with Children Check (or ability to obtain)
• Current First Aid Certificate & CPR (or ability to obtain)

Why Join Football West?

When you become part of Football West, you’re joining a dynamic team of passionate professionals who are shaping the future of football in WA. Here's what you'll enjoy:

• A values-driven, team-oriented culture
• Flexible working arrangements
• Modern facilities with an on-site café and free parking
• Discounts on sporting apparel and programs
• Opportunities to work at events and be involved in the delivery of football across WA
• Inclusive and equal‑opportunity employer

How to Apply

If you’re ready to support the growth of football in Western Australia and help make a real difference in the game, we’d love to hear from you!

Formal applications must be submitted via the Apply button and will close at 8:30am AWST on Friday, 31 July 2026.

As applications will be assessed as they are received, Football West reserves the right to close this recruitment process and appoint a successful candidate prior to the closing date should a suitable candidate be identified.

Interview Process

If you are shortlisted, you will be required to complete a short video interview through Employment Hero.

For further information or support, please reach out to our Hiring Team at *******@footballwest.com.au. Note, email applications will not be accepted.