Operations Support Officer

dormakaba Holding; Brisbane; Hybrid; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Hybrid role with flexible working

Access to discounted Health Insurance

Peer to Peer Recognition via our AAA N

Wellbeing Committee focusing on Mental

WhereFit membership discounts

Job summary

dormakaba in Coorparoo is seeking an Operations Support Officer to assist our Commercial Market Operations team with administration, documentation and process improvement. The role is 38 hours per week, with a minimum of three days in the office and occasional travel.

You will create process maps, maintain SharePoint materials, coordinate meetings and support stock reporting. A proactive, detail‑oriented communicator will thrive in our hybrid setup across Australia.

Qualifications

• Relevant administration and coordination experience.
• Strong attention to detail and accurate document management.
• Clear communication and a diplomatic approach to working with different teams, building cooperation, and working to resolve operational challenges through process documentation.
• A proactive, inquisitive and resilient approach, with a continuous-improvement mindset, a sense of urgency and ownership of tasks through to completion.
• Full Time availability with possibility for travel between locations infrequently

Responsibilities

• Create process maps and procedures that make teamwork easier.
• Keep SharePoint documents and training materials current and accessible.
• Coordinate meetings, track project progress and provide administration support.
• Collate stocktake information and support stock reporting.
• Assist with fleet reporting, vehicle orders and pricing comparisons.

Skills

Administration experience

Coordination experience

Attention to detail

Clear communication

Process documentation

Proactive mindset

Ownership of tasks

SharePoint document-library experience

Tools

SharePoint

Job description

We are at the heart of every place that matters. As a leading global provider in the access solutions market for schools, banks, airports, hospitals, hotels, and many more, we enable seamless movement within secure, safe, and sustainable places. Our work is IMPORTANT. YOU are important. We provide our people with the tools to shape their careers for growth. With around 16,000 employees worldwide, EVERY team member contributes to our mission and can make a positive difference. By working as one global team, we continue growing the business, growing together, and growing ourselves. Build your career with us!

Position Overview

Join dormakaba as an Operations Support Officer in Coorparoo, supports our Commercial Market Operations team with administration, documentation and process improvement.

The role is 38 hours per week, with a minimum of three days in the office. Occasional travel may be required.

What you will do

• Create process maps and procedures that make teamwork easier.
• Keep SharePoint documents and training materials current and accessible.
• Coordinate meetings, track project progress and provide administration support.
• Collate stocktake information and support stock reporting.
• Assist with fleet reporting, vehicle orders and pricing comparisons.

What we require

• Relevant administration and coordination experience
• Strong attention to detail and accurate document management.
• Clear communication and a diplomatic approach to working with different teams, building cooperation, and working to resolve operational challenges through process documentation.
• A proactive, inquisitive and resilient approach, with a continuous-improvement mindset, a sense of urgency and ownership of tasks through to completion.
• Full Time availability with possibility for travel between locations infrequently

What we prefer

• SharePoint document-library experience.

What we offer

• Hybrid role with flexible working arrangements
• Access to discounted Health Insurance
• Peer to Peer Recognition via our ‘AAA' Nominations and awards
• Wellbeing Committee focusing on Mental Health, Community Engagement, Diversity & Inclusion, Social & Amenities
• WhereFit membership offering discounts on gyms, apparel and more

Who we are

We are at the heart of every place that matters. From automatic doors to cloud-based access solutions, we enable seamless movement in secure, safe, and sustainable spaces.

With over 16,000 employees worldwide, we are a global leader in access solutions across industries including healthcare, aviation, education, hospitality and more. We focus on innovation, collaboration, and creating real impact for our customers and communities.

At dormakaba, you're encouraged to take initiative, grow your skills, and build your career alongside a global team shaping the future of access.