Operations Support Consultant - Remote

Chandler Holdings; Australia; Remote; AUD 3,000 - 5,000; Full time

Benefits offered by this job

Fully remote

Competitive pay

Australian exposure

Growth opportunities

Supportive team

Job summary

Chandler Holdings is seeking an organized Operations Support Consultant (After Hours) to support our Recruitment and Allocations team in Australia. This fully remote role requires handling calls and emails after hours, allocating candidates to shifts, filling urgent vacancies, and maintaining accurate system records.

You will interact with clients and candidates using strong English communication, stay composed under pressure, and contribute to efficient scheduling and data quality across the

Qualifications

• Excellent written and spoken English; able to communicate professionally with candidates and clients.
• Proven experience in administration or operations support.
• Strong organisational skills and attention to detail.
• Comfortable with phone calls and after-hours support.
• Experience using databases and internal systems.

Responsibilities

• Attend to phone calls and emails from candidates and clients in a professional manner.
• Allocate candidates to shifts based on client requirements and availability.
• Fill vacant shifts by contacting available candidates.
• Create placements and update client and candidate records in internal systems.
• Complete candidate confirmations for client rosters.
• Ensure the database is accurate and consistently up to date.
• Assist recruiters with reference checks and document follow-ups.
• Complete tasks and email requirements in a timely and organised manner.
• Provide overall operational support to the Recruitment and Allocations team.

Skills

English communication

Administration

Phone etiquette

Attention to detail

Multitasking

Databases & systems

Tools

Databases

Internal systems

Reporting tools

Job description

About the Role

We are an Australian staffing company seeking a reliable Operations Support Consultant (After Hours) to support our Recruitment and Allocations team.

This is a fast-paced, operational role where you will act as the key point of contact after hours, handling calls and emails, allocating candidates to shifts, filling urgent vacancies, and maintaining accurate system records.

Strong English communication skills and the ability to stay organised under pressure are essential. This is a fully remote role, working from home while supporting Australian operations.

Working Schedule

• Monday & Friday: 3:00 AM – 11:30 AM AEST (10:30 PM – 7:00 AM Sri Lanka Time)
• Saturday & Sunday: 11:00 PM – 6:00 AM AEST (6:30 PM – 1:30 AM Sri Lanka Time)
• Flexibility required to cover additional shifts when needed

Key Responsibilities

• Attend to phone calls and emails from candidates and clients in a professional manner
• Allocate candidates to shifts based on client requirements and availability
• Fill vacant shifts by contacting available candidates
• Create placements and update client and candidate records in internal systems
• Complete candidate confirmations for client rosters
• Ensure the database is accurate and consistently up to date
• Assist recruiters with reference checks and document follow-ups
• Complete tasks and email requirements in a timely and organised manner
• Provide overall operational support to the Recruitment and Allocations team

Skills & Experience

• Exceptional written and verbal English communication skills (essential)
• Previous experience in administration, operations support, customer support, or similar roles
• Confident and professional phone manner
• Strong attention to detail and organisational skills
• Ability to multitask in a fast-paced environment
• Comfortable working with systems, databases, and basic reporting
• Flexible and dependable, especially for after-hours support

Requirements

• Second monitor
• Reliable internet connection with backup (Wi-Fi or mobile data)
• Backup power solution
• Available to start immediately

What We Offer

• Competitive pay: LKR 60,000 – 100,000 per month (hourly basis, depending on experience and hours worked)
• Fully remote working environment
• Exposure to Australian recruitment and operational processes
• Supportive team environment with opportunities for growth

If you are organised, dependable, and confident communicating in English, we would love to hear from you.