Customer Support Operator

Kastle Systems Australia; Sydney; On-site; AUD 65,000 - 75,000; Full time

Benefits offered by this job

5 weeks annual leave

Good work life balance with 8 hour Sh:

One RDO per roster cycle

Overtime opportunities

Amazing team culture

Job summary

Kastle Systems Australia is seeking a dedicated professional to join our 24-hour Monitoring/Operations Centre in Sydney. Reporting to the Operations Manager, you will provide excellence in customer service across a rotating roster, including shifts and potential overtime, while handling signals, client communications, and service dispatches.

The role emphasizes strong written and verbal communication, autonomy, and a commitment to premium client service within a busy operations environment.

Qualifications

• Excellent communication (oral and written)
• Commitment to the provision of premium client service
• Willingness to take on new challenges
• The ability to work autonomously

Responsibilities

• Responding to signals generated by KSA Systems
• Phone or email interaction with our end clients
• Dispatching service requests to appropriate personnel (via phone & email)

Skills

Commitment to premium client service

Excellent communication

Willingness to take on new challenges

Ability to work autonomously

Job description

About the Role
Reporting to the Operations Manager, you will be responsible for providing excellence in customer service as part of our 24-hour Monitoring/Operations Centre.

Job Type: Full-time hours: 38 per week

Schedule:

8 hour shift

Rotating Roster

Supplemental pay types:

Overtime pay

Penalty rates

You will have demonstrated:

Commitment to the provision of premium client service

Willingness to take on new challenges

Excellent communication (oral and written)

The ability to work autonomously

Whilst the role can be diverse, your main responsibilities include:

Responding to signals generated by KSA Systems

Phone or email interaction with our end clients

Dispatching service requests to appropriate personal (via phone & email)

Why Join Us?

In return, you will be part of a great team, which values its employees and provides opportunities for career growth. Our Monitoring Centre is operational 24 hours / 7 days a week so we need your flexibility to work a rotating roster to cover this from Monday to Sunday. In return we offer:

5 weeks annual leave

Good work life balance with 8 hour shifts and many weekends off

One RDO per roster cycle

Opportunity for overtime

Amazing team culture

Drivers Licence and your own transport are essential, as there is no public transport after hours

To be eligible for this position you must be an Australian Citizen or resident

You must be fully vaccinated

For more information, contact our Operations Manager directly for a confidential discussion, during business hours on 02 9428 7***.