Operations Support Agent

FedEx Logistics; Toowoomba Regional; On-site; AUD 52,000 - 68,000; Full time

Job summary

FedEx Logistics in Torrington, QLD is seeking an Operations Support Agent to join our busy station. You will provide customer service, troubleshoot inquiries, and operate the freight management system to ensure accurate data and timely deliveries.

This role requires reliability, initiative, and a team‑first mindset, with strong IT skills (Microsoft Excel, Outlook, Word) and a forklift licence or willingness to be trained.

Qualifications

• Previous administration experience in a fast-paced operational environment.
• Reliability and ability to work unsupervised.
• Display initiative and a pro-active approach.
• Strong customer service skills and a team-first mindset.
• Proficient with computer systems including Microsoft Excel, Outlook, and Word.
• Ability to adapt to various FedEx internal IT systems.
• A valid forklift license or willingness to be trained when onboard

Responsibilities

• Provide customer service written and verbal.
• Troubleshoot customer enquiries via internal messaging platform
• Operate freight management system
• Assist with station scanning compliance
• Assist Operations Supervisors with station administration, scanning, filing, audits, etc
• Ordering station equipment and supplies
• Enter data accurately and assist drivers with delivery discrepancies
• Support contractor management compliance
• When required, operate forklifts to load and unload freight
• When required, sort and move freight within the warehouse (manual handling)

Skills

Administration experience

Reliability

Initiative

Customer service

MS Office

Forklift license

Tools

Microsoft Excel

Microsoft Outlook

Microsoft Word

Job description

Launch Your Career with FedEx

At FedEx, we’re more than a global leader in logistics and transportation — we’re a team committed to growth, innovation, and your success. Join a company that values your development and supports you every step of the way.

Position:

Operations Support Agent

Location

Torrington QLD 4350

Hours:

Full-Time Approx 7:30 AM – 5:00 PM Monday to Friday (Overtime Paid Accordingly)

What You’ll Do:

• Provide customer service written and verbal.
• Troubleshoot customer enquiries via internal messaging platform
• Operate freight management system
• Assist with station scanning compliance
• Assist Operations Supervisors with station administration, scanning, filing, audits, etc
• Ordering station equipment and supplies
• Enter data accurately and assist drivers with delivery discrepancies
• Support contractor management compliance
• When required, operate forklifts to load and unload freight
• When required, sort and move freight within the warehouse (manual handling)

What You Bring:

• Previous administration experience in a fast-paced operational environment (preferred)
• Reliability and ability to work unsupervised
• Display initiative and a pro-active approach
• Strong customer service skills and a team-first mindset
• Proficient with computer systems including Microsoft excel, outlook, and word.
• Ability to adapt to various FedEx internal IT systems
• A valid forklift license or the willingness to be trained when onboard

Why Join FedEx?

FedEx Express is a global leader in express transportation and logistics, known for providing fast and reliable services to over 220 countries and territories. We have consistently ranked among the world’s top 500 companies, as Fortune magazine's "World’s Most Admired Companies." Since TNT and FedEx officially merged in Australia in 2020, this role supports both FedEx and TNT operations.

At FedEx, we embrace diversity and believe in fostering an environment where everyone is respected. Our inclusive culture encourages innovation and drives our success. We’re proud to be a company that values our people as much as we do our customers.

We look forward to hearing from you!