Operations Support Agent

FedEx Group; Toowoomba Regional; Hybrid; AUD 48,000 - 62,000; Full time

Job summary

FedEx in Torrington QLD 4350 is seeking an Operations Support Agent to join our hybrid warehouse team. The role involves data entry, assisting drivers with discrepancies, forklift operations, and freight handling to keep deliveries moving smoothly.

The ideal candidate brings warehouse or logistics experience, strong customer service, and a valid forklift license. A safety‑driven, team‑oriented mindset is essential to support FedEx’s operations.

Qualifications

• Previous experience in a warehouse or logistics environment (preferred).
• Strong customer service skills and a team-first mindset.
• A valid forklift license and a focus on safety.

Responsibilities

• Enter data accurately and assist drivers with delivery discrepancies.
• Operate forklifts to load and unload freight.
• Sort and move freight within the warehouse (manual handling).
• Support freight screening procedures.
• Hybrid office / warehouse role.

Skills

Customer service

Teamwork

Tools

Forklift

Job description

Launch Your Career with FedEx

At FedEx, we’re more than a global leader in logistics and transportation — we’re a team committed to growth, innovation, and your success. Join a company that values your development and supports you every step of the way.

Position:

Operations Support Agent

Location

Torrington QLD 4350

Hours:

Full-Time Approx 7:30 AM – 5:00 PM Monday to Friday (Overtime Paid Accordingly)

What You’ll Do:

• Enter data accurately and assist drivers with delivery discrepancies
• Operate forklifts to load and unload freight
• Sort and move freight within the warehouse (manual handling)
• Support freight screening procedures
• Hybrid office / warehouse role.

What You Bring:

• Previous experience in a warehouse or logistics environment (preferred)
• Strong customer service skills and a team-first mindset
• A valid forklift license and a focus on safety

Why Join FedEx?

FedEx Express is a global leader in express transportation and logistics, known for providing fast and reliable services to over 220 countries and territories. We have consistently ranked among the world’s top 500 companies, as well as Fortune magazine's "World’s Most Admired Companies." Since TNT and FedEx officially merged in Australia in 2020, this role supports both FedEx and TNT operations.

At FedEx, we embrace diversity and believe in fostering an environment where everyone is respected. Our inclusive culture encourages innovation and drives our success. We’re proud to be a company that values our people as much as we do our customers.

We look forward to hearing from you!