Operations Supervisor

FedEx Group; Sydney; On-site; AUD 85,000 - 110,000; Full time

Job summary

FedEx is seeking an energetic Operations Supervisor to lead our Canberra station's daily fleet execution, safety briefings, and performance reporting.

In a high-volume logistics environment you will coach frontline couriers and staff, manage vendors and contractors, and collaborate with operations and customer service to drive continuous improvement.

This permanent, full-time role requires strong people leadership, safety focus, and hands-on management of schedules, SLAs, and operational change.

Qualifications

• Proven leadership of frontline teams in a logistics/delivery environment.
• Experience with transport, courier, or fleet operations
• Experience delivering safety briefings and promoting safety culture
• Ability to manage changing priorities in high-volume operations
• Experience supervising direct staff, contractors and agency labour

Responsibilities

• Lead daily fleet supervision, dispatch, and adherence to schedules.
• Conduct daily Safety & Toolbox Talks with couriers and drivers, promoting a safety culture.
• Oversee vendor, contractor, and agency labour performance to meet SLAs.
• Coach and develop frontline staff and drivers for improved performance.
• Collaborate with dock, warehouse, and customer service teams to align workflows.
• Generate and review daily operational reports and KPIs for management.

Skills

People leadership

Fleet operations

Safety culture

Prioritization & problem-solving

Workforce oversight

MS Office & logistics systems

Clear communication

Tools

MS Office (Excel/Word/Outlook)

Transportation Management System (TMS)

Job description

Join the FedEx Team - Where Your Career Moves Forward!

Position Title: Operations Supervisor

Location: Hume ACT 2620

Job Type: Permanent Full-Time

About the Role

Reporting directly to the Deputy Operations Manager, we are looking for an energetic and hands-on Operations Supervisor to lead our Operations team based at our Canberra station.

In this critical frontline supervisory role, you will be responsible for daily fleet execution, driving operational excellence, and leading a diverse workforce spanning direct employees and contracted couriers. We need a natural people leader who excels in high-volume, dynamic logistics environments, embraces continuous change, and takes pride in coaching and mentoring their team every day.

Key Responsibilities

• Team Leadership & Coaching: Actively engage, mentor, and coach frontline couriers and support staff to elevate individual capabilities and overall team performance.
• Safety & Daily Briefings: Lead daily Safety & Toolbox Talks with couriers and drivers, embedding a proactive safety culture and ensuring strict adherence to Chain of Responsibility (CoR) standards.
• Daily Fleet & Operations Supervision: Supervise daily fleet runs, dispatch, and turnaround times, proactively resolving operational bottlenecks and identifying process improvements.
• Vendor & Contractor Management: Oversee vendor, contractor, and agency labour performance, ensuring adherence to SLAs, delivery deadlines, and compliance standards.
• Change Management & Agility: Thrive in a fast-paced, high-change environment, guiding the team smoothly through operational adjustments and evolving business demands.
• Stakeholder Collaboration: Partner closely with the Deputy Operations Manager, dock/warehouse operations, and customer service teams to align daily workflows with strategic priorities.
• Reporting & Performance Insights: Generate daily operational reports, tracking key KPIs and presenting performance wins and improvement opportunities to management.

What We Are Looking For

• Proven People Leadership (Essential): Prior experience managing, supervising, and developing frontline teams - with a strong ability to engage, motivate, and build accountability.
• Industry Experience (Highly Advantageous): Background in transport, courier/express freight, logistics, or fleet operations.
• Safety Champion: Demonstrated commitment to workplace health and safety, with practical experience delivering regular safety and toolbox briefings.
• Resilience in Dynamic Environments: Proven ability to manage competing priorities, problem-solve on the fly, and adapt to ongoing operational change.
• Workforce Oversight: Experience supervising mixed workforce models (direct staff, agency temporary labour, and third-party contractors).
• Planning & Systems Savvy: Strong organizational skills and attention to detail, with proficiency in MS Office (Excel, Word, Outlook) and logistics/transport management systems (TMS).
• Clear Communication: Excellent interpersonal and communication skills to build trust with couriers, vendors, and senior leadership alike.

What We Offer

• Competitive salary package + superannuation + discretionary bonus scheme
• Extensive employee perks, corporate wellness, and discount programs
• Ongoing training, professional development, and tuition assistance
• Career progression opportunities within a market-leading logistics network

What We Need

• Full work rights in Australia
• Ability to pass a criminal history check

All Applications Considered.

We look forward to having you on board!

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone.

All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.

Our Company

FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.