Operations Support Administrator

WesTrac; City Of Swan; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Parental Leave

Novated Leasing

Income Protection Insurance

Retail discounts (600+): Coles, Petbar

Coles discounts

Employee Share Purchase Plan

Emergency Services Leave

Job summary

WesTrac is seeking an Operations Support Administrator to assist Perth-based operations across our regional branch and contract sites. You will handle onboarding, travel, invoicing, and day-to-day admin with a focus on service excellence.

Join a diverse network and contribute to process improvements while supporting site and branch operations through effective stakeholder engagement.

Qualifications

• Excellent communication skills – interpersonal, written and verbal.
• Excellent customer service skills with the ability to build and maintain successful working relationships.
• Time management, planning and organisational skills with the ability to manage multiple priorities to meet objectives.

Responsibilities

• Deliver high-quality admin and customer support across WesTrac's operations network.
• Coordinate onboarding, mobilisation, travel, and workforce administration.
• Maintain business records, compliance documentation, training matrices and quality assurance systems to support operational excellence.
• Provide procurement, finance and work order administration support, including purchase requisitions, vendor invoicing and expense processing.
• Support site, branch and contract operations through effective stakeholder communication, scheduling and coordination activities.
• Contribute to continuous improvement initiatives that enhance efficiency, service delivery and customer experience.

Skills

Excellent communication

Customer service

Time management

Microsoft Office

Tools

SAP

Job description

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Reporting to the Operations Support Admin Supervisor, the Operations Support Administrator plays an integral role in supporting our Regional Branches and Contract Sites from our Perth-based Operations Support team.

In this diverse role, you will provide responsive, high-quality administrative and operational support across our regional network, working closely with branch teams , site teams and key stakeholders. You will coordinate a broad range of day-to-day administrative requirements, respond to enquiries, resolve issues and help ensure our regional operations have the support they need to operate effectively.

Roster – Monday – Friday , 8 .5 Hrs (Including unpaid meal break)

What Y ou'll D o:

Deliver exceptional administrative and customer support across WesTrac's operations network, ensuring requests are actioned accurately and efficiently.

Coordinate employee onboarding, mobilisation, travel, accommodation, training and workforce administration activities.

Maintain business records, compliance documentation, training matrices and quality assurance systems to support operational excellence.

Provide procurement, finance and work order administration support, including purchase requisitions, vendor invoicing and expense processing.

Support site, branch and contract operations through effective stakeholder communication, scheduling and coordination activities.

Contribute to continuous improvement initiatives that enhance efficiency, service delivery and customer experience.

Skills & Experience:

Excellent communication skills – interpersonal, written and verbal.

Excellent customer service skills with the ability to build and maintain successful working relationships.

Strong computer literacy skills, Microsoft Office proficiency and SAP experience highly regarded.

Time management, planning and organisational skills with the ability manage multiple priorities to meet objectives .

Our Benefits include, but are not limited to:

Financial Benefits - Paid Parental Leave & Secondary Carers Leave, Salary Sacrificing, Novated Leasing, Income Protection Insurance & more than 600 retail discounts, such as, Coles, Petbarn , Virgin, HOYTS & Crown.

Health & Wellness - Discounts with BUPA, Fitness Passport to access multiple gyms across Australia & EAP access to support you and your immediate family.

Culture & Career - Personal and Team Recognition (Made for More awards), Internal Career Progression, Training & Flexibility through our award-winning WesTrac Institute

Employee Referral Program - Opportunity to receive a referral bonus up to $5000 for applicable roles

Additional Perks - Emergency Services Leave, Defence Force Reserves Leave & Employee Share Purchase Plan opportunity.

Our Company & Commitment

With over 4,500 employees, WesTrac is one of the world's largest authorised Cat® equipment dealers, offers a wide range of mining and construction equipment and management solutions.

At WesTrac, we reflect diverse communities, celebrate our people's diversity, and create a culture where employees feel safe to be their authentic selves. We encourage applications from First Nations people, LGBTQIA+ individuals, and those from culturally diverse backgrounds. WORK180 endorsed employer for our commitment to diversity, inclusion, and equality.