Operations Support

JKFM; City of Brisbane; On-site; AUD 45,000 - 60,000; Full time

Job summary

JKFM is seeking a motivated individual to join the Operations Support Team at our Milton head office. The role focuses on account management, client interactions and efficient use of Excel and Microsoft Office tools. You will work autonomously in a supportive environment and contribute to process improvements.

Ideal candidates will be good communicators with strong organisational skills and the ability to manage time effectively, while collaborating with the national team to meet client needs.

Qualifications

• Patience and resilience are essential for success in this role.
• Strong communication and customer service abilities are required.
• Experience in facilities, administration and operations is advantageous.

Responsibilities

• Serve as the initial point of contact for customer inquiries and gather feedback.
• Ensure timely and effective resolutions, maintaining high service standards.
• Maintain records of interactions, transactions and feedback reports.
• Collaborate with national teams to achieve client goals and streamline processes.

Skills

Excel

Communication

Administration

Customer service

Operations

Tools

Microsoft Office

Job description

Afantastic opportunity has arrived for a candidate who is highly motivated and enthusiastic to be an integral part of our JKFM Operations Support Team at our Head Office in Milton.

This position is purely business to business and your skills, along with your ethical approach and commitment to results will see your time in our office rewarding. You'll be working in an enthusiastic and supportive work environment where you will have the ability to work autonomously.

About you:

You will be a professional and thrive in a role where patience and resilience is rewarded. It is also likely that you will be a great communicator and have experience in facilities, administration, customer service and/or operations. Direct industry experience is not a pre-requisite if you can demonstrate high level of experience.

You will be looking to join a market leading business that recognises the importance of recruiting great talent.

You will be involved with both accounts management functions and interacting with clients for work requests and account management.

Excellent communicator with strong personal organisational skills.

a proactive approach with excellent self-organisation abilities and strong time management

the ability to exercise judgement and work autonomously with sometimes minimal supervision

strong Excel and Word skills (Microsoft suite)

Definite team player and passionate self-starter.

Duties and responsibilities:

The role forms part of our National Team in Milton.

Serve as the initial point of contact for customer inquiries , whilst conducting surveying calls to gather customer feedback and insights.

Ensure timely and effective resolutions to customer inquiries, maintaining a high standard of service.

Maintain and develop accurate records of customer interactions, transactions, and feedback reports.

Working closely with various teams nationally to achieve client/organizational goals and streamline processes.

Your positive and proactive attitude will help build and maintain positive relationships with our clients and vendors.

We are offering:

an enjoyable and cohesive team environment

on-the-job training in our systems and processes

the opportunity to expand your knowledge base

About us:

In business for over 30 years in Australia and since 1969 Globally, JKFM is a new division of Jani-King which is a reputable Australian business with National Reach. This position will see your confidence and resilience rewarded.