Operations Supervisor – Lead Change & Efficiency

Australia Post; Sydney; Presencial; AUD 90.000 - 120.000; Jornada completa

Descripción de la vacante

Australia Post's StarTrack division is seeking a Supervisor based at Botany NSW to lead a team and deliver against budget and performance outcomes. You will analyse performance, identify improvements, and develop action plans with the Duty Manager to drive efficiency and high service quality.

Day-to-day responsibilities include staffing and resource allocation, maintaining customer relationships, and leading change within teams, all while focusing on cost-effective operational excellence.

Formación

• Leadership experience in an operational function.
• Developed people management skills to support change.
• Sound analytical and problem-solving skills.
• Developed influencing and negotiating skills.
• Safety focused.
• Understanding of optimisation and process improvement.

Responsabilidades

• Actively develop and foster a capable support and team network to ensure commitment to facility objectives.
• Manage allocation of appropriate resources and commitment of staff to enable achievement of facility objectives.
• Be the topic matter expert in relevant area of responsibility to ensure operational and customer needs are aligned with delivery of high service quality.
• Lead change and innovation within teams.
• Drive new cultural practices, systems and processes that support desired change.
• Manage internal and external stakeholder relationships, including managing customer relationships in collaboration with commercial and customer service teams, as required.
• Assist and identify opportunities for service and efficiency improvement within the facility.
• Analyse daily facility activities to identify processing control issues.
• Use various data mediums to manipulate, analyse, and present data for continual processing improvement.

Conocimientos

Leadership

People management

Analytical thinking

Influencing & negotiation

Safety focus

Process improvement

Descripción del empleo

Australia Post's StarTrack division is seeking a Supervisor based at Botany NSW to lead a team and deliver against budget and performance outcomes. You will analyse performance, identify improvements, and develop action plans with the Duty Manager to drive efficiency and high service quality.

Day-to-day responsibilities include staffing and resource allocation, maintaining customer relationships, and leading change within teams, all while focusing on cost-effective operational excellence.