Operations Supervisor

Aramex; Townsville City; On-site; AUD 80,000 - 110,000; Full time

Benefits offered by this job

Paid Parental Leave

Novated Lease

Annual Salary Reviews

Life Insurance

Job summary

Aramex Townsville is seeking a motivated and hands-on Operations Supervisor to lead our Townsville operations team. Reporting to the Operations Manager, you will supervise warehouse and transport activities, ensuring freight is processed safely, efficiently, and in line with service expectations.

This role suits an experienced leader who thrives in a fast-paced logistics environment and drives team performance, operational excellence and customer satisfaction.

Qualifications

• Experience in a supervisory role within transport, warehousing, logistics or supply chain operations.
• Strong leadership and people management skills.
• Ability to coordinate multiple priorities in a fast-paced environment.

Responsibilities

• Lead, coach and support a team of operational employees and drivers
• Oversee daily freight handling, sorting, dispatch and delivery operations
• Monitor productivity, service performance and operational KPIs
• Ensure compliance with safety, operational and company procedures
• Coordinate resources to meet daily volume and service requirements
• Investigate and resolve operational issues in a timely manner
• Build a positive, accountable and high-performing team culture
• Work closely with internal stakeholders, franchise partners and customers to deliver exceptional service
• Identify and implement continuous improvement initiatives

Skills

Leadership

People Mgmt

Coaching

Ops Planning

Safety Compliance

Stakeholder Mgmt

Problem Solving

Communication

Multi-tasking

Logistics Know-how

Job description

Aramex is a Global Provider of comprehensive Logistics and Transportation Solutions with a presence in over 65 countries and growing rapidly. Aramex Australia provides a cost-effective and reliable courier service and has a network that comprises of 28 Regional Locations and over 800 Courier Franchisees.

At Aramex, we’re committed to achieving great results together and supporting one another in a culture built on integrity, accountability, and continuous improvement. If you’re looking to join a team where your contribution is valued and your growth is supported, we’d love to hear from you.

Aramex is an equal opportunity workplace. We not only embrace diversity and inclusion; we celebrate what makes you unique. We welcome applications from people of all ages, cultural backgrounds, and diverse sexualities and genders. We also highly encourage Aboriginal and Torres Strait Islander peoples to apply for roles with Aramex.

About the Role

Aramex Townsville is seeking a motivated and hands‑on Operations Supervisor to lead our Townsville operations team. Reporting to the Operations Manager, you will be responsible for the day‑to‑day supervision of warehouse and transport activities, ensuring freight is processed safely, efficiently, and in line with service expectations.

This is an excellent opportunity for an experienced leader who thrives in a fast‑paced logistics environment and enjoys driving team performance, operational excellence, and customer satisfaction.

Key responsibilities include:

• Lead, coach and support a team of operational employees and drivers


• Oversee daily freight handling, sorting, dispatch and delivery operations


• Monitor productivity, service performance and operational KPIs


• Ensure compliance with safety, operational and company procedures


• Coordinate resources to meet daily volume and service requirements


• Investigate and resolve operational issues in a timely manner


• Build a positive, accountable and high‑performing team culture


• Work closely with internal stakeholders, franchise partners and customers to deliver exceptional service


• Identify and implement continuous improvement initiatives

To be successful in this role:

• Previous experience in a supervisory role within transport, warehousing, logistics or supply chain operations


• Strong leadership and people management skills


• Ability to coordinate multiple priorities in a fast‑paced environment


• Sound problem‑solving and decision‑making capability


• Excellent communication and stakeholder management skills


• Strong focus on safety, quality and customer service


• Intermediate computer skills and experience using operational systems

Grow with us – Access career development opportunities including LinkedIn Learning and a range of in‑house training programs.

Paid Parental Leave – Primary carers are eligible for 3 months of paid Parental Leave and flexibility on their return to work. Non‑primary carers are eligible for 3 weeks of paid Parental Leave.

Need some wheels? Novated Lease options are available.

Annual salary reviews – We conduct annual salary reviews to ensure your pay reflects your role, performance, and the market.

Peace of mind with Life Insurance – We provide company‑paid Life Insurance, giving you and your loved ones added peace of mind.

Due to the volume of applications for this role, we may only be able to respond to shortlisted candidates.