Operations Supervisor

Remondis; City of Brisbane; On-site; AUD 65,000 - 100,000; Full time

Job summary

REMONDIS is seeking a committed Operations Supervisor to oversee the day-to-day activities of our high-paced operations team in Brisbane. You will plan daily runs, supervise frontline staff, monitor performance and ensure safety and service standards are met.

You will lead a team, liaise with drivers, sales and customers, drive efficiency, ensure cost-effective waste collection, manage emergencies, and contribute to service delivery improvements.

Qualifications

• Proven leadership or supervisory experience in operations, logistics, or fleet management.
• Strong understanding of service scheduling and dispatch.
• Excellent communication skills and a customer-first mindset.
• Ability to prioritize and manage time effectively in a fast-paced environment.
• A solution-oriented approach with strong problem-solving skills.
• High attention to detail with solid administrative and reporting capabilities.
• Experience in the waste industry is highly regarded.

Responsibilities

• Plan and implement daily runs and route optimisation in conjunction with Operations staff, Drivers, and Sales representatives.
• Assist in ensuring cost effective and safe waste collection services in accordance with Chain of Responsibility requirements.
• Ensure all Operations are supervised effectively.
• Enhance new business by liaising with existing and new contacts.
• Ensure repeat business and business growth is achieved through proactive leadership and customer responsiveness.
• Ensure customer service levels expectations are met and /or exceeded.
• Effectively communicate with Customers, drivers to ensure collection services and equipment deliveries meet and /or exceed the customers' expectations.
• Work with team to ensure positive teamwork and communication is achieved at all times.
• Ensure allocation of work is conducted in the most efficient and cost-effective manner possible.
• Ensure the Operations department is running in an effective and productive manner.
• Ensure the Vehicles are being maintained within the required to achieve the required safety standard and service delivery.
• Assist Management in identifying areas for investment that will improve efficiency and revenue.
• Proactively manage unplanned emergencies and advise clients of any planned/unplanned delays.
• IDDR Review Daily (Drivers Run sheets) in a timely manner.

Skills

Leadership

Dispatch scheduling

Customer focus

Time management

Problem solving

Attention to detail

Teamwork

Communication

Waste industry knowledge

Tools

MS Office

Job description

REMONDIS is seeking a committed and experienced Operations Supervisor to oversee the day-to-day activities of our high-paced operations team. In this role, you'll be responsible for the allocation and supervision of daily runs, monitoring performance, ensuring compliance with safety and operational standards, and providing guidance and support to frontline staff.

Key Responsibilities

• Plan and implement daily runs and route optimisation in conjunction with Operations staff, Drivers, and Sales representatives.
  
• Assist in ensuring cost effective and safe waste collection services in accordance with Chain of Responsibility requirements.
  
• Ensure all Operations are supervised effectively.
  
• Enhance new business by liaising with existing and new contacts.
  
• Ensure repeat business and business growth is achieved through proactive leadership and customer responsiveness.
  
• Ensure customer service levels expectations are met and /or exceeded.
  
• Effectively communicate with Customers, drivers to ensure collection services and equipment deliveries meet and /or exceed the customers' expectations.
  
• Work with team to ensure positive teamwork and communication is achieved at all times.
  
• Ensure allocation of work is conducted in the most efficient and cost-effective manner possible.
  
• Ensure the Operations department is running in an effective and productive manner.
  
• Ensure the Vehicles are being maintained within the required to achieve the required safety standard and service delivery.
  
• Assist Management in identifying areas for investment that will improve efficiency and revenue.
  
• Proactively manage unplanned emergencies and advise clients of any planned/unplanned delays.
  
• IDDR Review Daily (Drivers Run sheets) in a timely manner.
  

Skills and Experience

• Proven leadership or supervisory experience in operations, logistics, or fleet management
  
• Strong understanding of service scheduling and dispatch
  
• Excellent communication skills and a customer-first mindset
  
• Ability to prioritize and manage time effectively in a fast-paced environment
  
• A solution-oriented approach with strong problem-solving skills
  
• High attention to detail with solid administrative and reporting capabilities
  
• Microsoft Office (Excel, Word, PowerPoint)
  
• Experience in the waste industry is highly regarded