Works Coordinator - Customer Service

Remondis; Australia; Remote; AUD 55,000 - 75,000; Full time

Job summary

REMONDIS in Australia seeks a Works Coordinator/Customer Service Officer to be the voice of the customer, coordinating with drivers, subcontractors and internal teams to resolve queries and raise work orders. You will play a key role in delivering reliable service to business customers while upholding a strong customer-centric approach.

Ideal candidates bring experience with business customers in a support role, enjoy a busy environment, and thrive on problem-solving and timely communication.

Qualifications

• Experience with business customers in a customer care or support role.
• Customer-centric and solution oriented.
• Organised, with strong communication and a sense of urgency.

Responsibilities

• Raise work orders and coordinate with drivers and subcontractors.
• Resolve customer issues and respond to a wide range of queries.
• Collaborate with multiple teams to deliver on activities and ensure customers are well looked after.

Skills

Customer service

Business customers

Communication

Problem solving

Organisation

Teamwork

Job description

We are hiring for a Works Coordinator/Customer Service Officer to join our team.

Step into a business that offers invaluable solutions to customers managing their waste and recycling needs.

You’ll work with business customers on a wide range of queries, where you’ll work out solutions and ensure they feel well looked after.

As the Works Co-Ordinator, you are the true voice of the customer and often the face of our business for many of our customers.

You’ll work to resolve customer issues, which involves engaging with most teams across the business and a wide range of subcontractors to deliver on a range of activities such as raising work orders, following up driver requirements and much more.

No day is ever the same!

Reasons you’ll stay Team:

Core to what we do, is a strong Customer Service team.

Work that matters:

Contribute to a more sustainable future.

Career opportunities:

We are growing and with growth comes opportunity. With Remondis, your career future is looking bright.

Who you are

You’ll have prior experience with business customers, in either a customer care or support role. Ideally you’ll enjoy working in a busy, supportive team environment. Customer Centric: Key to the success of this role is being customer-centric, with the ability to build strong relationships with customers and colleagues alike. Solution orientated: You’ll use your positive attitude and natural ability to solve problems to great effect in this role, did we mention no two days are the same?! Organisation: Timeliness and organisation are key in this role, that means knowing what to prioritise and having a clear sense of urgency Communication: Your passion for people will be evident. You’ll be a great communicator, with the ability to engage and inform customers Attributes: Whilst experience in the waste arena is a nice to have, more important to us is the drive, motivation and resilience required to succeed in a high growth, dynamic environment.

Who we are

At REMONDIS, you’ll be part of a cleaner, more sustainable future. We provide comprehensive collection, treatment, resource recovery, and disposal services across industrial, commercial, municipal, and mining sectors. We have a strong local presence, and a commitment to making a positive environmental impact.

REMONDIS is an Equal Opportunity Employer, and we invite you to be part of an organization that fosters a diverse workplace. Aboriginal and Torres Strait Islander people are strongly encouraged to apply.

We’ve been here in Australia providing essential services to business, government and local communities since 1982. Our team includes skilled drivers and technicians, supported by sales, customer service, administrative and operational teams to ensure we deliver a reliable, responsive and environmentally responsible service, every day.

We call it 'working for the future'.