Global Offshore Support Operations Manager

Mercor; Sydney; On-site; AUD 91,000 - 111,000; Full time

Job summary

Opteon Property Group is seeking an experienced Operations Manager – Support in Sydney to oversee offshore outsourced support operations and deliver exceptional service to customers and valuation teams.

The role emphasizes managing a high-volume workflow, vendor partnerships, and continuous improvement through data-driven decisions. Travel to Manila quarterly is required to strengthen partnerships and drive initiatives.

Qualifications

• Experience managing outsourced operations and offshore service providers.
• Strong vendor and relationship management skills.
• Ability to influence outcomes and drive accountability.

Responsibilities

• Oversee day-to-day performance of offshore outsourced support operations and manage quotes, valuation instructions, customer enquiries and valuer support activities.
• Manage relationship with offshore service provider to ensure service delivery against targets and agreed outcomes.
• Establish and monitor service standards, productivity measures and quality outcomes across the outsourced operation.
• Utilise operational data and reporting to monitor performance and drive improvements in quality, productivity and cost efficiency.
• Plan resources and capacity with the provider, ensuring governance, escalation, and risk management are in place.

Job description

Opteon Property Group is seeking an experienced Operations Manager – Support in Sydney to oversee offshore outsourced support operations and deliver exceptional service to customers and valuation teams.

The role emphasizes managing a high-volume workflow, vendor partnerships, and continuous improvement through data-driven decisions. Travel to Manila quarterly is required to strengthen partnerships and drive initiatives.