Global Offshore Support Operations Leader

Anglican Youthworks; Sydney; Vor Ort; AUD 91.000 - 111.000; Vollzeit

Zusammenfassung

Opteon is seeking an experienced Operations Manager – Support to oversee offshore outsourced support operations and deliver exceptional service to customers and valuation teams. You will lead performance, governance, and continuous improvement initiatives while engaging with international partners in Manila and ensuring high service standards.

The role requires strong vendor management, data-driven decision making, and a track record of improving processes and productivity in a high-volume

Qualifikationen

• Experience managing outsourced operations or offshore service providers.
• Proven ability to manage performance against SLAs and quality standards.
• Strong analytical skills with reporting to inform decisions.
• Track record of implementing process improvements that deliver measurable benefits.

Aufgaben

• Oversee day-to-day performance of offshore outsourced support operations.
• Manage outsourced partner relationship and accountability for service delivery.
• Set and monitor service standards, productivity, and quality outcomes.
• Use data and insights to improve performance, productivity and cost efficiency.
• Collaborate with vendor to simplify workflows and drive automation.
• Plan resources and capacity with the provider to maintain service levels.

Kenntnisse

Outsourced operations

Vendor management

Service levels

Data analytics

Process improvement

Cross-functional collaboration

Travel international

Stakeholder management

Tools

Workflow management systems

Automation tools

Jobbeschreibung

Opteon is seeking an experienced Operations Manager – Support to oversee offshore outsourced support operations and deliver exceptional service to customers and valuation teams. You will lead performance, governance, and continuous improvement initiatives while engaging with international partners in Manila and ensuring high service standards.

The role requires strong vendor management, data-driven decision making, and a track record of improving processes and productivity in a high-volume