Operations Assistant

Growing Daily Disability Services; Gold Coast City; On-site; AUD 30,000 - 39,000; Part time

Job summary

Growing Daily Disability Services on the Gold Coast is seeking a proactive casual admin support worker (15-20 hours per week, Tue–Fri) to help keep participants' experiences smooth and the team informed. You’ll handle calls, emails, participant records, rosters, and service delivery tasks rather than just desk work.

You value order, detail, and honest, constructive feedback to management. You’ll spot gaps, support internal audits, coordinate transport, and help improve daily operations in a

Responsibilities

• Answering phone calls and emails and being a friendly, professional first point of contact
• Managing participant profiles, records and documentation
• Booking Participant Transport
• Coordinating day-to-day operational tasks, including rosters and enquiries
• Following things up — because "I'll get back to you" actually means getting back to them
• Checking that processes are being followed and identifying where they aren't
• Assisting with internal audits and quality checks
• Noticing gaps, problems or things that could work better — and telling us about them
• Providing honest feedback to management
• Helping continually improve the way we operate

Job description

Growing Daily Disability Services – Helensvale QLD

Casual, estimated 15-20 hours a week
Tuesday - Friday

You’ll be right in the middle of day-to-day operations, helping make sure participants receive the experience they deserve and the team has the information and support they need to do their jobs well. This isn't a role where you'll just sit behind a desk ticking boxes.

Key responsibilities

Answering phone calls and emails and being a friendly, professional first point of contact

Managing participant profiles, records and documentation

Booking Participant Transport

Coordinating day-to-day operational tasks, including rosters and enquiries

Following things up — because "I'll get back to you" actually means getting back to them

Checking that processes are being followed and identifying where they aren't

Assisting with internal audits and quality checks

Noticing gaps, problems or things that could work better — and telling us about them

Providing honest feedback to management

Helping continually improve the way we operate

About you

Takes ownership and doesn't need someone standing over you telling you what needs doing

Loves a system and likes knowing where things are, keeping information accurate and creating order when things get busy

Has an eye for detail and notices the little things

Isn't afraid to speak up and will bring problems to the table to help find a better way

Cares about the person behind the paperwork and understands how work ultimately affects a real person's experience

Can handle a fast-growing business and roll up your sleeves to figure things out

About us

Growing Daily exists because we believe people accessing disability services deserve better. More choice. More flexibility. More respect. And a service that actually listens to what matters to them.