Operations Officer

Capital Transport; City of Melbourne; On-site; AUD 60,000 - 85,000; Full time

Benefits offered by this job

Onsite parking

Social club and team activities

Career progression opportunities

Ongoing learning and development

Job summary

Capital Transport in Melbourne is seeking an Operations Officer to support a fast-paced taxi trucks network. You will build relationships with customers, subcontractors and internal teams to keep deliveries on time and compliant.

The role focuses on practical problem-solving, teamwork and ownership in a growing transport environment. You will assist with reporting, documentation and continuous improvement while gaining exposure to all facets of transport and logistics operations.

Qualifications

• Experience in transport, logistics, operations, customer service or fleet coordination is valued.
• Attitude and willingness to learn are important.

Responsibilities

• Build relationships with customers, subcontractors and internal stakeholders.
• Manage day-to-day operational activities to ensure timely, safe, and efficient jobs.
• Resolve customer and subcontractor enquiries promptly.
• Monitor service performance and proactively identify issues.
• Assist with reporting, administration and operational documentation.

Skills

Problem solving

Team collaboration

Reliability

Communication skills

Initiative

Job description

Capital Transport is Australia's largest privately owned courier and taxi truck network, providing time-critical transport solutions across metropolitan and regional Australia.

We are seeking a motivated and reliable Operations Officer to join our Taxi Trucks team. This is an excellent opportunity for someone looking to build a long-term career in transport and logistics operations while developing valuable industry knowledge and leadership skills.

No two days are the same in this fast-paced environment. You'll be responsible for supporting customers, coordinating service delivery, solving operational challenges, and working closely with our subcontractor fleet to ensure outstanding service outcomes.

This role provides genuine opportunities for growth and progression within a supportive team environment.

What you'll be doing

As an Operations Officer, you will:

Build strong working relationships with customers, subcontractors, and internal stakeholders.

Manage day-to-day operational activities to ensure jobs are completed safely, efficiently, and on time.

Resolve customer and subcontractor enquiries in a professional and timely manner.

Monitor service performance and proactively identify potential issues before they impact customers.

Assist with reporting, administration, and operational documentation.

Support compliance, fatigue management, and service delivery requirements.

Liaise with multiple departments to ensure effective communication and successful outcomes.

Contribute to continuous improvement initiatives and operational efficiencies.

What we're looking for

We're looking for someone who:

Enjoys problem-solving and finding practical solutions.

Works well in a team environment and supports those around them.

Is reliable, accountable, and takes ownership of their work.

Has strong communication and customer service skills.

Can remain calm and organised in a fast-paced environment.

Demonstrates initiative and a willingness to learn.

Is looking to develop a long-term career within transport and logistics operations.

Previous experience in transport, logistics, operations, customer service, or fleet coordination will be highly regarded, but attitude and willingness to learn are just as important.

At Capital Transport, our people are at the heart of what we do. We are committed to creating an environment where employees can succeed and grow.

We offer:

A supportive and collaborative team culture.

Genuine career progression opportunities.

Exposure to all facets of transport and logistics operations.

Ongoing learning and development.

Onsite parking.

Social club and regular team activities.

The opportunity to make a real impact within a growing business.