OPERATIONS MANAGER | THE EXCHANGE HOTEL

Zenith Hotels; Newcastle; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive salary package

Career progression opportunities

Staff discounts across group venues

Mentoring and development

Job summary

Exchange Hotel in Hamilton, NSW, is seeking an empowered Operations Manager to lead day-to-day operations across bar, gaming and bistro. You’ll shape service standards, develop teams and influence guest experiences, working closely with the General Manager to drive performance and guest satisfaction in a fast-paced, high-energy hospitality setting.

Ideal candidates bring experience as an Operations Manager or Senior Duty Manager in similar venues, a background in high-volume hospitality, and a

Qualifications

• Experience as an Operations Manager or Senior Duty Manager in a similar environment.
• Background in high-volume hospitality, late-night or entertainment venues.
• Confidence managing teams and running shifts independently.
• People-first leadership style with a passion for guest experiences.

Responsibilities

• Lead high-volume service, late-night trade and entertainment.
• Set service standards and deliver exceptional guest experiences.
• Coach and motivate teams across bar, floor and restaurant operations.
• Manage opens, closes, operational decisions and guest escalations.
• Drive compliance, safety, performance and a positive team culture.

Skills

Operations management

Leadership

High-volume hospitality

Shift management

People development

Tools

IdealPOS

Deputy

Job description

Big nights. Live entertainment. High-energy hospitality.

Love the buzz of a packed venue? Thrive in fast-paced environments and enjoy leading energetic teams? This could be your next move!

ABOUT THE EXCHANGE HOTEL

The Exchange Hotel is one of Hamilton's best-known hospitality destinations, bringing together live music, DJs, late-night entertainment and a vibrant local crowd. Complementing the hotel's entertainment offering is Nonna Bizzarro, our Italian-inspired restaurant, adding another dimension to the guest experience.

As part of a progressive hospitality group, we're on a mission to become one of the world's most iconic hospitality groups, led by phenomenal people.

THE OPPORTUNITY

We're seeking a confident, hands-on Operations Manager who thrives in high-energy environments and is excited to help lead the day-to-day operations of The Exchange Hotel.

This is more than a business-as-usual role. You'll be trusted to lead from the front, shape service standards, develop teams and influence the guest experience across the bar, gaming and bistro.

Working closely with the General Manager, you'll play a key role in driving operational standards, developing your team and delivering an exceptional guest experience across the venue.

Key responsibilities are;

• Leading high volume service, late-night trade and entertainment.
• Setting service standards and delivering exceptional guest experiences.
• Coaching and motivating teams across bar, floor and restaurant operations.
• Managing opens, closes, operational decisions and guest escalations.
• Driving compliance, safety, performance and a positive team culture.

ABOUT YOU

You're a strong, calm and confident leader who thrives under pressure and loves the buzz of a busy hospitality environment.

You'll bring:

• Experience as an Operations Manager or Senior Duty Manager in a similar environment
• Background in high-volume hospitality, late-night or entertainment venues.
• Confidence managing teams and running shifts independently.
• A solutions-focused, people-first leadership style with a passion for exceptional guest experiences.
• Availability for nights, weekends and public holidays
• Current NSW RSA, RCG & ARCG
• IdealPOS and Deputy experience is highly regarded.

WHAT'S IN IT FOR YOU?

• Competitive salary package.
• Opportunity to be part of an exciting restaurant and hospitality offering.
• Genuine career progression opportunities.
• Staff discounts across group venues.
• Supportive leadership, ongoing development and mentoring.

If you're passionate about hospitality, love leading people and want to be part of something exciting, we'd love to hear from you.