Operations Manager

JRM Hospitality; Sydney; On-site; AUD 80,000 - 110,000; Full time

Benefits offered by this job

Salary: $80k-$110k + Super

Overtime & Time in Lieu

Free on-site parking

Supportive owner and experienced mgmt

Career progression into senior leader/

Job summary

JRM Hospitality in Penrith, NSW, is seeking an experienced Operations Manager to lead a busy hospitality venue. This hands-on leadership role focuses on delivering outstanding customer service, coaching staff, and ensuring smooth day-to-day operations.

You will oversee front bar, bistro, gaming lounge, and TAB/Keno activities, with duties spanning rostering, cost control, reporting, and cash handling. A competitive salary of $80k-$110k plus super awaits the right candidate.

Qualifications

• Experience as Duty Manager or Operations Manager in pubs/hotels/clubs.
• Current NSW RSA certification.
• Current NSW RCG certification.
• Experience managing gaming operations (pokies, TAB, Keno) and AML procedures.
• Strong leadership and communication skills.
• Hands-on management style focused on developing people.
• Able to work rotating rosters including evenings and late shifts.

Responsibilities

• Lead on the floor, coaching staff and delivering exceptional customer service.
• Oversee daily operations and ensure smooth service across venues.
• Handle daily reporting, rostering, cost control, and cash handling.
• Support ownership team and drive guest experience.

Skills

Leadership

Communication

People development

Customer service

Education

NSW RSA

NSW RCG

Tools

Gaming operations

Job description

An exciting opportunity is available for an Operations Manager to join a well-established, recently refurbished hospitality venue in Penrith.

This is a hands-on leadership role within a busy pub environment, offering genuine career progression, a supportive ownership team, and the opportunity to make a real impact on the day-to-day operation of the business.

Operations Manager | Penrith

Salary: $80K-$110K + Super | Overtime & Time in Lieu | Career Progression

An exciting opportunity is available for an Operations Manager to join a well-established, recently refurbished hospitality venue in Penrith.

This is a hands-on leadership role within a busy pub environment, offering genuine career progression, a supportive ownership team, and the opportunity to make a real impact on the day-to-day operation of the business.

About the Venue

This high-volume venue operates across multiple service areas, including:

• Busy Front Bar
• Bistro with full table service
• Beer Garden
• Gaming Lounge (16 machines)
• TAB and Keno facilities

About the Role

We're looking for a Operation manager who enjoys leading from the front. You'll spend most of your time on the floor supporting the team, delivering exceptional customer service, coaching staff, and ensuring smooth daily operations.

Some administrative duties that include daily reporting, rostering, cost control, cash handling and assisting with general operational tasks.

What You'll Bring

• Previous experience as a Duty Manager, Assistant Venue Manager or Operations Manager within a pub, hotel or club environment
• Current NSW RSA (essential)
• Current NSW RCG (essential)
• Experience managing gaming operations, including pokies machines, TAB and Keno and understanding of AML ( process and procedures )
• Strong leadership and communication skills
• A hands-on management style with a passion for developing people
• Ability to work a rotating roster, including evenings and late-night shifts

What's on Offer

• Salary of $80k- $110k + Super
• Overtime and Time in Lieu
• Free on-site parking
• Supportive owner and experienced management team
• Genuine opportunity to progress into a senior leadership/2IC role
• Long-term career opportunity within a successful and growing business

Who We're Looking For

Candidates living in Penrith or the surrounding Western Sydney suburbs will be highly regarded due to the rotating roster and late-night trading.

If you're an experienced hospitality leader who thrives in a fast-paced pub environment and is looking for a venue that values development, teamwork and career progression, we'd love to hear from you.

#joinJRMhospitality