High-Energy Hospitality Operations Manager

Zenith Hotels; Newcastle; Sur place; AUD 90 000 - 120 000; Plein temps

Avantages offerts par ce poste

Competitive salary package

Career progression opportunities

Staff discounts across group venues

Mentoring and development

Résumé du poste

Exchange Hotel in Hamilton, NSW, is seeking an empowered Operations Manager to lead day-to-day operations across bar, gaming and bistro. You’ll shape service standards, develop teams and influence guest experiences, working closely with the General Manager to drive performance and guest satisfaction in a fast-paced, high-energy hospitality setting.

Ideal candidates bring experience as an Operations Manager or Senior Duty Manager in similar venues, a background in high-volume hospitality, and a

Qualifications

• Experience as an Operations Manager or Senior Duty Manager in a similar environment.
• Background in high-volume hospitality, late-night or entertainment venues.
• Confidence managing teams and running shifts independently.
• People-first leadership style with a passion for guest experiences.

Responsabilités

• Lead high-volume service, late-night trade and entertainment.
• Set service standards and deliver exceptional guest experiences.
• Coach and motivate teams across bar, floor and restaurant operations.
• Manage opens, closes, operational decisions and guest escalations.
• Drive compliance, safety, performance and a positive team culture.

Connaissances

Operations management

Leadership

High-volume hospitality

Shift management

People development

Outils

IdealPOS

Deputy

Description du poste

Exchange Hotel in Hamilton, NSW, is seeking an empowered Operations Manager to lead day-to-day operations across bar, gaming and bistro. You’ll shape service standards, develop teams and influence guest experiences, working closely with the General Manager to drive performance and guest satisfaction in a fast-paced, high-energy hospitality setting.

Ideal candidates bring experience as an Operations Manager or Senior Duty Manager in similar venues, a background in high-volume hospitality, and a