Operations Manager | Queens Hotel

Merivale; Sydney; On-site; AUD 120,000 - 180,000; Full time

Benefits offered by this job

Exclusive monthly perks

Staff-only rewards and events

Paid parental leave

Unlimited career growth

Merivale Academy training

Professional accreditation support

Employee Assistance Program

Employee Referral Program

Job summary

Merivale, a family-owned hospitality group with over 90 venues in Australia, seeks an experienced Operations Manager to lead all aspects of the Queens Precinct within Queens Hotel. You will be the face of this iconic space, driving an exceptional guest experience and ensuring compliance across licensing, safety, and regulatory requirements.

You will manage one of our largest precincts, reporting to the General Manager, and recruit, develop, and retain key talent while partnering with

Qualifications

• A strong background in licensee and compliance.
• Have previously worked within a similar role within a large scale or multi-site venue.
• A hospitality background with knowledge across Work Health & Safety and Regulatory Compliance is highly advantageous.
• Be a commercially astute people manager.
• Bring ideas and initiative to the table and drive growth in your venue.
• Be truly passionate about leading and developing a team, and well connected to your industry.

Responsibilities

• Delivery of the venue budget, objectives, and deliverables.
• Drive agreed financial focuses with the team, and cascade consistent messages and targets.
• Deliver quality guest experience through carefully curated food, beverages, retail, operations, and ambiance.
• Drive innovation in venue (group) direction and product development.
• Exhibit and maintain an elite level of leadership across all areas of the business.
• Drive cohesion and performance between the venue team and other business stakeholders to deliver results.
• Support, develop and drive asset protection and risk mitigation strategies including but not limited to food safety, licensing and regulatory compliance.
• Recruit, induct and retain key talent.
• Partner effectively with key community stakeholders.

Skills

Operations leadership

Licensee & compliance

Hospitality management

People management

Budget & financials

Multi-site experience

Job description

At Merivale, people are at the heart of everything we do - a family-owned hospitality group with a portfolio of more than 90 venues across Australia. From iconic venues to unforgettable guest experiences, our diverse portfolio spans restaurants, bars, pubs, nightlife, and events, delivering exceptional moments for our guests every day.

Job Description

The Venue

Home to Chinese restaurant, Queen Chow Enmore, multiple bar areas and a bottle shop, Queens Hotel has your plans sorted for a night out. Start off with afternoon drinks in our downstairs main bar: we have a host of great beers (old and new) to choose from and plenty of great wine.

Then grab a seat upstairs for modern-Cantonese, care of Queen Chow Enmore or order from our a la carte menu downstairs.

The Role

We are seeking an experienced Operations Manager who will take the reins of all areas at within the Queens Precinct You will be the face of this iconic space and drive an exceptional experience for our guests.

This rare opportunity will see you driving on of our biggest precincts reporting to the General Manager, you will be responsible for:

• Delivery of the venue budget, objectives, and deliverables;
• Drive agreed financial focuses with the team, and cascade consistent messages and targets;
• Deliver quality guest experience through carefully curated food, beverages, retail, operations, and ambiance;
• Drive innovation in venue (group) direction and product development;
• Exhibit and maintain an elite level of leadership across all areas of the business;
• Drive cohesion and performance between the venue team and other business stakeholders to deliver results;
• Support, develop and drive asset protection and risk mitigation strategies including but not limited to food safety, licensing and regulatory compliance;
• Recruit, induct and retain key talent;
• Partner effectively with key community stakeholders.

You will be a passionate and driven leader and one who can adapt to varied service styles, clientele, and offerings in one location while also being community focussed.

To be successful in this role you will:

• A strong background in licensee and compliance
• Have previously worked within a similar role within a large scale or multi-site venue and understand complex environments.
• A hospitality background with knowledge across Work Health & Safety, and Regulatory Compliance is highly advantageous.
• Be a commercially astute people manager, with demonstrated experience in your field;
• Bring ideas and initiative to the table and drive growth in your venue;
• Be truly passionate about leading and developing a team, and well connected to your industry.

The key focus of Merivale's success is our people; we build and develop strong teams to deliver excellence, ensuring continued growth and success. We invest in our people and draw on their talents, passion, and imagination to define new experiences and create a culture of opportunity and success.

Additional Information

Merivale Employee Benefits

• Exclusive monthly perks, staff-only rewards and events.
• Merivale Staff Cellar – access to premium wines at staff pricing.
• Paid parental leave – with flexible return to work options.
• Unlimited career growth with endless development opportunities.
• Merivale Academy – online and in-person training, including Leadership, Guest Experience,F&B.
• Professional accreditation support – including Leadership and WSET qualifications.
• Employee Assistance Program – confidential wellbeing and mental health support, provided by Sonder.
• Employee Referral Program – earn rewards for bringing great people on board.