Operations Manager | Northwest Melbourne (Watergardens Clinic)

Green Life Clinics; Melbourne; In loco; AUD 90.000 - 140.000; Tempo pieno

Descrizione del lavoro

Green Life Clinics is expanding across Victoria and seeks an experienced Business Operations Manager to take full ownership of one high‑performing location. This hands‑on role leads clinic, dispensary and patient experience to ensure compliance, profitability and top service standards.

You’ll drive KPIs, manage P&L, roster, cost control, and coach teams while building a high‑performance culture. Travel may be required and you’ll collaborate with practitioners, pharmacists and support staff to

Competenze

• 3+ years of leadership experience in healthcare, pharmacy, clinic or multidisciplinary operational environments.
• Proven ability to manage KPIs, labour performance, commercial outcomes and operational efficiency.
• Strong people leadership—coaching, performance management, standards setting and team development.
• Experience with clinic/dispensary systems (3CX, Halaxy or similar).
• High attention to detail and a disciplined approach to compliance and risk.

Mansioni

• Lead day-to-day operations across clinic, practitioners, concierge and dispensary functions.
• Drive commercial performance: site KPIs, practitioner productivity, dispensary results, revenue and profitability.
• Own the site P&L, labour management, roster efficiency and cost control.
• Monitor patient flow, appointment utilisation and workflow coordination to maximise throughput.
• Build a high-performing, accountable culture with clear standards and development.
• Ensure compliance across operational, healthcare, pharmacy and workplace requirements.
• Identify risks and act early to resolve operational, financial, compliance and people-related issues.
• Oversee onboarding, training, performance conversations and team development.
• Implement new processes and initiatives smoothly and consistently.
• Maintain collaboration between practitioners, pharmacists and support teams for seamless patient experience.

Conoscenze

Leadership

KPI management

People management

Operations leadership

Healthcare knowledge

Strumenti

3CX

Halaxy

Descrizione del lavoro

Our Mission is to improve quality of life by simplifying access to plant based medicine. Our Vision is to see a world where plant based medicine is seamlessly integrated with mainstream medicine. Green Life Clinics is a fast‑growing national healthcare group delivering high‑quality patient care across modern, well‑run clinics.

Full‑time | Lead a high‑performance clinic & dispensary | Commercial, hands‑on leadership

Green Life Clinics is expanding across Victoria and we’re seeking an experienced, commercially minded Business Operations Manager (we refer to this role as Operations Manager internally) to take full ownership of one of our high‑performing locations. This is a hands‑on, floor‑based operational leadership role — perfect for someone who thrives in fast‑paced environments, drives performance through people, and knows how to run a site like a well‑oiled business.

Why This Role Matters

As the Business Operations Manager, you are the commercial manager of your location. You’ll lead all operational functions — clinic, practitioners, dispensary, concierge and patient experience ensuring the site is compliant, efficient, profitable and delivering consistently high standards.

You’ll be the person who keeps the engine running: lifting performance, solving problems early, coaching teams, and driving commercial outcomes without constant escalation to senior leadership.

What You’ll Be Doing

• Lead all day‑to‑day operations across clinic, practitioners, concierge and dispensary functions.
• Drive commercial performance: site KPIs, practitioner productivity, dispensary results, revenue and profitability.
• Own the site P&L, labour management, roster efficiency and operational cost control.
• Monitor patient flow, appointment utilisation and workflow coordination to maximise throughput.
• Build a high‑performance, accountable culture where staff are coached, developed and held to clear standards.
• Ensure compliance across all operational, healthcare, pharmacy and workplace requirements.
• Identify operational, financial, compliance and people‑related risks — and act early to resolve them.
• Oversee onboarding, training, performance conversations, conduct management and team development.
• Implement new processes, operational improvements and organisational initiatives smoothly and consistently.
• Maintain strong collaboration between practitioners, pharmacists, concierge and support teams to deliver a seamless patient experience.

What You Bring

• 3+ years’ leadership experience in healthcare, pharmacy, retail, clinic or multidisciplinary operational environments.
• Proven ability to manage KPIs, labour performance, commercial outcomes and operational efficiency.
• Strong people leadership — coaching, performance management, standards setting and team development.
• Experience with 3CX, Halaxy or similar operational/clinical systems.
• High attention to detail and a disciplined approach to compliance, governance and risk.
• A proactive, solutions‑focused mindset with the ability to stabilise operations quickly.
• A reliable car and open driver’s licence (travel may be required).

Who Thrives Here

This role suits someone who wants ownership, pace and impact. You’ll enjoy being out on the floor, influencing culture, lifting performance, and running the site like it’s your own business. If you’re commercially sharp, operationally strong and confident leading diverse teams, you’ll excel here.

Company Overview

Green Life is an Australian-owned and operated alternative medicine clinic and dispensary group changing alternative healthcare. We’ve developed a healthcare service model that streamlines patient access to these therapies. Our clinics & dispensary offers telehealth and in-store consultations.