Operations Manager | Northwest Melbourne (Watergardens Clinic)

Green Life Clinics and Dispensaries; Melbourne; On-site; AUD 120,000 - 170,000; Full time

Job summary

Green Life Clinics is expanding across Victoria and seeks an experienced Business Operations Manager to take full ownership of one high-performing site. You’ll manage clinic, dispensary and concierge operations with a hands-on leadership style, driving commercial outcomes while ensuring compliance and patient-centred care.

You’ll lead teams, optimise workflows, monitor KPIs, and maintain profitable operations with strong collaboration across practitioners and support staff.

Qualifications

• 3+ years of leadership experience in healthcare, pharmacy, retail, clinic or multidisciplinary operational environments.
• Proven ability to manage KPIs, labour performance, commercial outcomes and operational efficiency.
• Experience with governance, risk and compliance in healthcare settings.

Responsibilities

• Oversee day-to-day operations of clinic, dispensary and concierge functions.
• Drive site KPIs, practitioner productivity, revenue and profitability.
• Own site P&L, labour rosters, and cost controls.
• Monitor patient flow and appointment utilization for throughput.
• Build and maintain a high-performance, compliant culture.

Skills

Leadership experience

P&L management

Healthcare ops

Staff coaching

Tools

3CX

Halaxy

Job description

Our Mission is to improve quality of life by simplifying access to plant based medicine. Our Vision is to see a world where plant based medicine is seamlessly integrated with mainstream medicine. Green Life Clinics is a fast‑growing national healthcare group delivering high‑quality patient care across modern, well‑run clinics.

Full‑time | Lead a high‑performance clinic & dispensary | Commercial, hands‑on leadership

Green Life Clinics is expanding across Victoria and we’re seeking an experienced, commercially minded Business Operations Manager (we refer to this role as Operations Manager internally) to take full ownership of one of our high‑performing locations. This is a hands‑on, floor‑based operational leadership role — perfect for someone who thrives in fast‑paced environments, drives performance through people, and knows how to run a site like a well‑oiled business.

Why This Role Matters

As the Business Operations Manager, you are the commercial manager of your location. You’ll lead all operational functions — clinic, practitioners, dispensary, concierge and patient experience ensuring the site is compliant, efficient, profitable and delivering consistently high standards.

You’ll be the person who keeps the engine running: lifting performance, solving problems early, coaching teams, and driving commercial outcomes without constant escalation to senior leadership.

What You’ll Be Doing

• Lead all day‑to‑day operations across clinic, practitioners, concierge and dispensary functions.
• Drive commercial performance: site KPIs, practitioner productivity, dispensary results, revenue and profitability.
• Own the site P&L, labour management, roster efficiency and operational cost control.
• Monitor patient flow, appointment utilisation and workflow coordination to maximise throughput.
• Build a high‑performance, accountable culture where staff are coached, developed and held to clear standards.
• Ensure compliance across all operational, healthcare, pharmacy and workplace requirements.
• Identify operational, financial, compliance and people‑related risks — and act early to resolve them.
• Oversee onboarding, training, performance conversations, conduct management and team development.
• Implement new processes, operational improvements and organisational initiatives smoothly and consistently.
• Maintain strong collaboration between practitioners, pharmacists, concierge and support teams to deliver a seamless patient experience.

What You Bring

• 3+ years’ leadership experience in healthcare, pharmacy, retail, clinic or multidisciplinary operational environments.
• Proven ability to manage KPIs, labour performance, commercial outcomes and operational efficiency.
• Strong people leadership — coaching, performance management, standards setting and team development.
• Experience with 3CX, Halaxy or similar operational/clinical systems.
• High attention to detail and a disciplined approach to compliance, governance and risk.
• A proactive, solutions‑focused mindset with the ability to stabilise operations quickly.
• A reliable car and open driver’s licence (travel may be required).

Who Thrives Here

This role suits someone who wants ownership, pace and impact. You’ll enjoy being out on the floor, influencing culture, lifting performance, and running the site like it’s your own business. If you’re commercially sharp, operationally strong and confident leading diverse teams, you’ll excel here.

Green Life Clinics is a network of healthcare clinics specialising in plant‑based medicine and patient‑centred care. Our team of Authorised Prescribers, Pharmacists, and Clinic Support staff provide safe, compliant, and accessible treatment pathways.

We operate 7 days a week, delivering personalised treatment plans, and ongoing patient support. Alongside our in‑clinic dispensaries, we also run a national postage hub that ensures fast, reliable medication delivery across Australia. With a focus on compliance and responsible prescribing, Green Life Clinics is committed to improving quality of life by simplifying access to plant‑based medicine and integrating it within mainstream healthcare.

Green Life Clinics is a network of healthcare clinics specialising in plant‑based medicine and patient‑centred care. Our team of Authorised Prescribers, Pharmacists, and Clinic Support staff provide safe, compliant, and accessible treatment pathways.

We operate 7 days a week, delivering personalised treatment plans, and ongoing patient support. Alongside our in‑clinic dispensaries, we also run a national postage hub that ensures fast, reliable medication delivery across Australia. With a focus on compliance and responsible prescribing, Green Life Clinics is committed to improving quality of life by simplifying access to plant‑based medicine and integrating it within mainstream healthcare.