Operations Manager | Northwest Melbourne (Watergardens Clinic)

Green Life Clinics and Dispensaries; Geelong; On-site; AUD 120,000 - 180,000; Full time

Job summary

Green Life Clinics and Dispensaries seeks a commercially minded Operations Manager to run a high‑performing Victoria location. This hands‑on role oversees clinic, dispensary and patient experience, driving profitability and compliance.

You will own the site P&L, manage labour and rosters, monitor patient flow and implement improvements to deliver consistent, high standards in a fast‑paced environment.

Qualifications

• 3+ years’ leadership experience in healthcare or related operations.
• Experience owning and driving site KPIs, P&L and staffing efficiency.
• A proactive, solutions-focused mindset with strong governance and risk handling.
• Hands-on, floor-based leadership with the ability to coach teams.

Responsibilities

• Lead day-to-day operations across clinic, dispensary and concierge.
• Drive commercial performance: KPIs, productivity, revenue and profitability.
• Own site P&L, labour planning, roster efficiency and cost control.
• Ensure compliance with healthcare, pharmacy and workplace requirements.
• Oversee onboarding, training, performance conversations and development.
• Implement new processes and measure impact across the site.
• Collaborate with practitioners, pharmacists and support teams to optimise patient experience.

Skills

Leadership

KPI management

People management

Operations experience

Process improvement

Healthcare/dispensary ops

3CX/Halaxy experience

Compliance & governance

Driver license

Tools

3CX

Halaxy

Job description

Green Life Clinics and Dispensaries – Saint Albans VIC

Our Mission is to improve quality of life by simplifying access to plant based medicine. Our Vision is to see a world where plant based medicine is seamlessly integrated with mainstream medicine. Green Life Clinics is a fast‑growing national healthcare group delivering high‑quality patient care across modern, well‑run clinics.

Full‑time | Lead a high‑performance clinic & dispensary | Commercial, hands‑on leadership

Green Life Clinics is expanding across Victoria and we’re seeking an experienced, commercially minded Business Operations Manager (we refer to this role as Operations Manager internally) to take full ownership of one of our high‑performing locations. This is a hands‑on, floor‑based operational leadership role — perfect for someone who thrives in fast‑paced environments, drives performance through people, and knows how to run a site like a well‑oiled business.

Why This Role Matters

As the Business Operations Manager, you are the commercial manager of your location. You’ll lead all operational functions — clinic, practitioners, dispensary, concierge and patient experience ensuring the site is compliant, efficient, profitable and delivering consistently high standards.

You’ll be the person who keeps the engine running: lifting performance, solving problems early, coaching teams, and driving commercial outcomes without constant escalation to senior leadership.

What You’ll Be Doing

• Lead all day‑to‑day operations across clinic, practitioners, concierge and dispensary functions.
• Drive commercial performance: site KPIs, practitioner productivity, dispensary results, revenue and profitability.
• Own the site P&L, labour management, roster efficiency and operational cost control.
• Monitor patient flow, appointment utilisation and workflow coordination to maximise throughput.
• Build a high‑performance, accountable culture where staff are coached, developed and held to clear standards.
• Ensure compliance across all operational, healthcare, pharmacy and workplace requirements.
• Identify operational, financial, compliance and people‑related risks — and act early to resolve them.
• Oversee onboarding, training, performance conversations, conduct management and team development.
• Implement new processes, operational improvements and organisational initiatives smoothly and consistently.
• Maintain strong collaboration between practitioners, pharmacists, concierge and support teams to deliver a seamless patient experience.

What You Bring

• 3+ years’ leadership experience in healthcare, pharmacy, retail, clinic or multidisciplinary operational environments.
• Proven ability to manage KPIs, labour performance, commercial outcomes and operational efficiency.
• Strong people leadership — coaching, performance management, standards setting and team development.
• Experience with 3CX, Halaxy or similar operational/clinical systems.
• High attention to detail and a disciplined approach to compliance, governance and risk.
• A proactive, solutions‑focused mindset with the ability to stabilise operations quickly.
• A reliable car and open driver’s licence (travel may be required).

Who Thrives Here

This role suits someone who wants ownership, pace and impact. You’ll enjoy being out on the floor, influencing culture, lifting performance, and running the site like it’s your own business. If you’re commercially sharp, operationally strong and confident leading diverse teams, you’ll excel here.