Clinic Operations Leader: Profit, People & Patient Experience

Green Life Clinics and Dispensaries; Cocoroc; On-site; AUD 120,000 - 150,000; Full time

Job summary

Green Life Clinics is expanding across Victoria and we’re seeking an experienced, commercially minded Business Operations Manager to take full ownership of one of our high‑performing locations. This is a hands‑on, floor‑based operational leadership role — perfect for someone who thrives in fast‑paced environments, drives performance through people, and knows how to run a site like a well‑oiled business.

You’ll lead all day‑to‑day operations, monitor clinic, dispensary and patient experience, and

Qualifications

• 3+ years of leadership experience in healthcare, pharmacy, clinic or multidisciplinary operational environments.
• Proven ability to manage KPIs, labour performance, commercial outcomes and operational efficiency.
• Strong people leadership — coaching, performance management, standards setting and team development.
• Experience with 3CX, Halaxy or similar operational/clinical systems.
• High attention to detail with a disciplined approach to compliance, governance and risk.

Responsibilities

• Lead day-to-day operations across clinic, practitioners, concierge and dispensary functions.
• Drive commercial performance: site KPIs, practitioner productivity, dispensary results, revenue and profitability.
• Own the site P&L, labour management, roster efficiency and operational cost control.
• Monitor patient flow, appointment utilisation and workflow coordination to maximise throughput.
• Build a high-performance, accountable culture where staff are coached, developed and held to clear standards.
• Ensure compliance across operational, healthcare, pharmacy and workplace requirements.
• Identify operational, financial, compliance and people-related risks and act early to resolve them.
• Oversee onboarding, training, performance conversations, conduct management and team development.
• Implement new processes, operational improvements and organisational initiatives smoothly and consistently.
• Maintain collaboration between practitioners, pharmacists, concierge and support teams to deliver a seamless patient experience.

Skills

Leadership experience

KPI management

People leadership

Operational efficiency

Healthcare operations

Tools

3CX

Halaxy

Job description

Green Life Clinics is expanding across Victoria and we’re seeking an experienced, commercially minded Business Operations Manager to take full ownership of one of our high‑performing locations. This is a hands‑on, floor‑based operational leadership role — perfect for someone who thrives in fast‑paced environments, drives performance through people, and knows how to run a site like a well‑oiled business.

You’ll lead all day‑to‑day operations, monitor clinic, dispensary and patient experience, and