Operations Manager & IT Lead (Trauma-Informed NGO)

Beaumont People; Parramatta; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Salary packaging benefits

Employee Assistance Program (EAP)

Supportive leadership team

Job summary

Survivors & Mates Support Network (SAMSN) is Australia’s leading non-profit supporting male survivors of childhood trauma. The Operations Manager will oversee day-to-day operations, facilities, and IT support, ensuring smooth delivery of services and organisational growth.

Reporting to the COO, you will coordinate administration, assist with WHS, asset management and finance support, while maintaining a calm, professional, and trauma-informed workplace culture.

Qualifications

• Minimum 3-5 years in an Operations Manager, Office Manager or similar role.
• Strong communication and administration skills.
• Advanced Microsoft 365 skills, including SharePoint and Excel.
• Tech-savvy with ability to provide first-level IT support and liaise with external providers.
• Experience working in a trauma-informed environment with empathy and professionalism.
• NSW Working With Children Check and National Police Check, or willingness to obtain.

Responsibilities

• Overseeing the overall functioning, presentation and safety of the office.
• Managing facilities, office supplies, equipment and service providers.
• Coordinating workplace health and safety activities and implementing improvement initiatives.
• Providing IT support to staff and acting as the key liaison with external IT providers.
• Purchasing, setting up and maintaining office and IT equipment.
• Researching and implementing new systems, applications and technology solutions.
• Maintaining asset registers, records and operational documentation.
• Monitoring and responding to organisational enquiries and shared inboxes.
• Assisting with accounts payable administration, invoice processing and finance support.
• Managing organisational insurances and fleet administration.
• Supporting the coordination and promotion of workshops, programs and events.
• Providing high-quality administrative support across the organisation.
• Acting as a backup for reception and executive support functions when required.

Job description

Survivors & Mates Support Network (SAMSN) is Australia’s leading non-profit supporting male survivors of childhood trauma. The Operations Manager will oversee day-to-day operations, facilities, and IT support, ensuring smooth delivery of services and organisational growth.

Reporting to the COO, you will coordinate administration, assist with WHS, asset management and finance support, while maintaining a calm, professional, and trauma-informed workplace culture.