Operations Manager - Electronic Security

Securitas Australia; New South Wales; On-site; AUD 150,000 - 190,000; Full time

Benefits offered by this job

Career Growth

Leadership Development

Work With Purpose

Global Company

Employee Discounts

Job summary

Securitas Australia AB is seeking an Operations Manager - Electronic Security to lead the delivery of electronic security services across a designated portfolio in NSW. The role focuses on safe, profitable and customer-centric operations with strong leadership and collaboration across teams.

You will drive strategy translation into local execution, oversee performance, resource planning and subcontractor governance while delivering recurring customer solutions and continuous improvement across

Qualifications

• Experience leading operations within electronic security, security tech, or related services.
• Proven track record managing service, project and technical teams.
• Strong commercial and financial management capabilities.
• Excellent customer, stakeholder and people leadership skills.
• Experience coordinating resources, subcontractors and performance.

Responsibilities

• Lead end-to-end service, project and technical delivery to meet safety, quality, revenue and cashflow targets.
• Own revenue, gross margin, costs and forecast accuracy with corrective actions.
• Coach and develop operations, project, service and technical teams.
• Ensure safety, quality and compliance across activities and staff.
• Build and manage customer relationships and proactively handle risks.
• Coordinate subcontractors and resource planning for delivery.
• Collaborate with Sales, Engineering, Finance and other regions to achieve One Securitas outcomes.
• Oversee handover from project to service and maintain documentation.
• Drive continuous improvements in processes and performance.

Skills

Operations leadership

Commercial management

People leadership

Safety leadership

Stakeholder management

Education

Security clearance/licence

Job description

Job Type: full-time

Location: NSW

Job Category: Security & Protective Services

Would you like to help us make our world a safer place?

At Securitas, our people play a vital role in keeping people, businesses and communities safe. As an Operations Manager - Electronic Security, you’ll play a key leadership role in overseeing the safe, profitable and customer-focused delivery of electronic security operations across a designated portfolio.

About The Business

Securitas is the leading global security company with operations in 44 countries, more than 2,000 branch offices and over 370,000 employees. Our values are the foundation of our operations and are summarised in three words: Integrity, Vigilance and Helpfulness.

Job Description

About the Role

The Operations Manager - Electronic Security is responsible for translating Securitas Technology strategy into disciplined local execution across operational performance, people leadership, resource planning, service and project delivery, technology lifecycle management, subcontractor governance, forecasting, commercial performance and customer outcomes.

The role also works closely with Securitas Technology and complementary business units to deliver integrated, scalable and recurring customer solutions while driving continuous improvement.

Key Accountabilities

• Operational Leadership & Delivery - Lead end-to-end service, project and technical delivery to achieve safety, quality, customer, revenue, margin and cashflow objectives.
• Commercial & Financial Performance - Own revenue, gross margin, cost, productivity, forecasting and cashflow initiatives, with clear actions to address variances.
• People Leadership & Capability - Lead, coach and develop operations, project, service and technical teams, supported by effective workforce, capability and succession planning.
• Safety, Quality & Compliance - Provide visible safety leadership and ensure HSEQ requirements, licences, competencies and safe systems of work are maintained.
• Customer & Risk Management - Build strong customer relationships, resolve escalated delivery issues and proactively manage operational, commercial and contractual risks.
• Subcontractor & Resource Management - Ensure effective resource planning and subcontractor performance while maintaining quality, compliance, safety and commercial outcomes.
• Cross-Functional Collaboration - Partner with Sales, Engineering, Finance, Procurement, HSEQ, People & Culture and other regions to deliver One Securitas outcomes.
• Project-to-Service Handover – Ensure effective handover, accurate documentation, system records and clear ownership.
• Continuous Improvement – Drive improvements across processes, systems and operational performance to enhance customer outcomes and business performance.

Desired Skills And Experience

Qualifications & Experience

• Experience in operations leadership within electronic security, security technology, engineering, technical services or a related industry.
• Proven experience managing service, project and technical teams.
• Strong commercial and financial management experience.
• Strong customer, stakeholder and people leadership skills.
• Experience managing resources, subcontractors and operational performance.
• Understanding of HSEQ, compliance and risk management.
• Security industry and driver's licence.
• Relevant licences, qualifications or security clearances as required for the role.

Why Join Securitas?

• Career Growth & Development – Build your career with a global leader in security services.
• Leadership & Professional Development – Lead and develop teams while working with experienced security and technology professionals.
• Work With Purpose – Contribute to solutions that help make our world a safer place.
• Global Company, Local Team – Be part of a global organisation with a strong Australian presence.
• Employee Rewards & Discounts – Access the Securitas Rewards Program with discounts across 400+ major retailers.

Diversity and Inclusion

At Securitas, we embrace diversity and are committed to providing equal employment opportunities for all. We actively encourage applications from candidates of all backgrounds.

NSW Security License 409219489