Service Delivery Lead (RN) | NDIS & SIL Operations

Prime Recruitment; Western Australia; On-site; AUD 140,000 - 190,000; Full time

Benefits offered by this job

Company vehicle or novated lease

Senior leadership role

Autonomy in decision making

Growth opportunities

Collaborative leadership

Diverse portfolio

Professional development

Job summary

Prime Recruitment partners with a disability services provider in Perth, seeking a Service Delivery Lead (RN) to join the senior leadership team overseeing SIL homes, community access and in-home supports. The role combines clinical governance with operational leadership, workforce management and strategic service delivery.

You will lead a team, ensure NDIS Practice Standards compliance, drive participant outcomes and growth, manage budgets, and build strong stakeholder relationships.

Qualifications

• Current unrestricted AHPRA RN registration.
• Minimum five years' leadership experience in healthcare, disability or community services.
• Minimum two years' leadership experience within the NDIS sector.
• Experience overseeing SIL operations.
• Experience with complex care needs.
• Strong knowledge of NDIS legislation, compliance and quality standards.
• Proven leadership across workforce management and service delivery.
• Experience budgeting and operating performance.
• Strong stakeholder engagement and problem-solving skills.
• Current Driver's Licence.
• NDIS Worker Screening Clearance.

Responsibilities

• Lead clinical governance and delivery of safe, high-quality participant care.
• Oversee SIL, community access and in-home supports.
• Manage and mentor approximately five direct reports.
• Ensure compliance with NDIS Practice Standards and QA/Safeguards.
• Drive operational performance, service quality and outcomes.
• Lead workforce planning, staff development and performance management.
• Manage budgets, resources and KPIs.
• Build relationships with participants, families and external stakeholders.
• Identify and manage operational and clinical risks.
• Partner with senior leadership for growth and service development.
• Champion accountability, collaboration and continuous improvement.

Skills

RN registration

Leadership experience

NDIS sector experience

SIL operations

Budget management

Stakeholder engagement

NDIS Worker Screening

Driver's licence

Tools

ShiftCare

Employment Hero

SharePoint

Job description

Service Delivery Lead (RN) | NDIS & SIL Operations

Our client is a well-established and growing disability services organisation delivering Supported Independent Living (SIL), community access and in-home supports across Perth.

An exciting opportunity has become available for an experienced Service Delivery Lead to join the senior leadership team and take responsibility for a substantial portfolio of services, people and participants.

Reporting directly to the General Manager, this role combines clinical governance, operational leadership, workforce management and strategic service delivery, making it ideal for an experienced Registered Nurse seeking a genuine leadership opportunity within the NDIS sector.

The Role

This pivotal leadership position oversees approximately 10 SIL homes, community-based supports and a team of Team Leaders and Coordinators. You will play a key role in ensuring exceptional participant outcomes while driving compliance, operational effectiveness and continuous improvement.

The successful candidate will be expected to hit the ground running, taking ownership of clinical governance, building strong stakeholder relationships and leading high-performing teams to deliver outstanding participant outcomes.

Key Responsibilities

• Lead clinical governance and ensure delivery of safe, high-quality participant care
• Oversee Supported Independent Living (SIL), community access and in-home support services
• Manage and mentor approximately five direct reports
• Ensure compliance with NDIS Practice Standards and Quality & Safeguards requirements
• Drive operational performance, service quality and participant outcomes
• Lead workforce planning, staff development and performance management
• Manage budgets, resources and key operational KPIs
• Build strong relationships with participants, families and external stakeholders
• Identify and manage operational and clinical risks
• Partner with senior leadership to support organisational growth and service development
• Champion a culture of accountability, collaboration and continuous improvement

About You

You are a confident and experienced leader who can balance clinical oversight with operational accountability in a fast-paced disability services environment.

Essential Requirements

• Current unrestricted AHPRA registration as a Registered Nurse (RN)
• Minimum five years' leadership experience within healthcare, disability or community services
• Minimum two years' leadership experience within the NDIS sector
• Demonstrated experience overseeing Supported Independent Living (SIL) operations
• Extensive experience working with participants with complex care needs
• Strong knowledge of NDIS legislation, compliance and quality standards
• Proven leadership experience across workforce management and service delivery
• Experience managing budgets and operational performance
• Strong stakeholder engagement, communication and problem-solving skills
• Current Driver's Licence
• NDIS Worker Screening Clearance

Highly Regarded

• Experience within a growing disability services provider
• Multi-site leadership experience
• Leadership or management qualifications
• Experience with ShiftCare, Employment Hero, SharePoint and related systems

What's on Offer?

• Generous salary + company vehicle or novated lease option
• Senior leadership role reporting directly to the General Manager
• Significant autonomy and decision-making responsibility
• Opportunity to influence growth and service excellence
• Supportive and collaborative leadership team
• Diverse portfolio across SIL, community access and in-home supports
• Professional development and career progression opportunities