Operations Manager - Custodial Health

Victorian Government; Melbourne; On-site; AUD 90,000 - 110,000; Full time

Job summary

Western Health in Melbourne's west is seeking an Operations Manager, Custodial Health, to lead the day-to-day operations of the Primary Health and AOD service at Dame Phyllis Frost Centre, ensuring safe, accessible and well-resourced care for people in custody.

You will manage a multidisciplinary team, drive efficient service delivery, and collaborate with Corrections Victoria and other stakeholders to uphold high-quality, patient-centred care in a complex environment.

Responsibilities

• Ensuring effective daily operations to support the delivery of care.
• Optimising conditions for service access.
• Ensuring provision of high-quality care.
• Working collaboratively with Corrections Victoria and other stakeholders.
• Highly developed communication, negotiation and collaboration skills.

Job description

Location: Melbourne - CBD and Inner Metro suburbs

Reference: 9053

• Location: Dame Phyllis Frost Centre (Ravenhall)
• Employment Type: Full-Time, Ongoing
• Salary: Admin Grade 6 (commensurate with experience) + Superannuation + Salary Packaging

About the role:

The Operations Manager, Custodial Health, provides leadership of the day-to-day operations of the Primary Health and Alcohol and Other Drug (AOD) service at the Dame Phyllis Frost Centre (DPFC), ensuring the service is safe, accessible, responsive, efficient and appropriately resourced to meet the care needs of people in custody.

Leading a multidisciplinary service, the Operations Managers plays a pivotal role in ensuring that people in custody at DPFC receive an accessible and empowering experience of care in a complex and changing environment.

Keyresponsibilities:

• Ensuring effective daily operations to support the delivery of care.
• Optimising conditions for service access.
• Ensuring provision of high-quality care.
• Working collaboratively with Corrections Victoria and other stakeholders.
• Highly developed communication, negotiation and collaboration skills.

Western Health is the leading healthcare provider in Melbourne’s West - one of Australia’s fastest-growing and most culturally and socioeconomically diverse regions.

More than 13,000 employees help deliver a comprehensive range of services across our hospitals, community, correctional, and home-based settings. These services include acute tertiary care, emergency and intensive care, medical and surgical specialties, mental health and wellbeing, subacute care, ambulatory care, primary care, home-based services, and residential aged care.

We are committed to driving innovation and sustainability that improves health outcomes for our community. With specialties spanning oncology, renal care, mental health, women’s health and maternity, chronic disease management, geriatrics, and cardiology, Western Health is recognised for its expertise in managing complex and chronic conditions through integrated, patient-centred care.

We foster a collaborative and inclusive culture where you can make a meaningful impact. We support our staff to keep learning and growing through a diverse range of education programs, partnerships with universities in medical research and professional development opportunities.

Whyjoinus?

Compensation and Benefits

• Competitive salaries, flexible work options, and wellbeing programs.
• Scholarships and grants to support ongoing learning.

Learning and Development

• Access personalised pathways through the Western Health Learning Academy.
• Opportunities for postgraduate study, clinical education, and mentorship.

Community Impact and Inclusion

• Make a difference through compassionate care in a diverse, inclusive workforce.
• Contribute to community wellbeing initiatives and healthcare research.

Organisational Culture and Environment

• Work in a collaborative, innovative team focused on continuous improvement and excellence.

Western Health is an equal opportunity employer. We welcome applications from people of all genders, Aboriginal and Torres Strait Islander peoples, people with disability, people from culturally and linguistically diverse backgrounds, and people with lived experience that strengthens their ability to do this work

Western Health is committed to providing a safe environment for the children and young people who are involved in our services, sites and operations. We follow and abide by all legislative requirements to keep children and young people safe.

All appointments are made subject to a satisfactory Police Record Check, anImmunisationStatus Clearance and a Working with Children Check (if applicable).

Western Health is committed to the psychosocial safety of all applicants and employees.

Applications close Thursday 29 October 2026 at 11.59pm