Offender Services Manager

Victorian Government; Melbourne; On-site; AUD 116,000 - 141,000; Full time

Job summary

The Department of Justice and Community Safety in Victoria is seeking an Offender Services Manager at Dame Phyllis Frost Centre to lead a large, diverse team and influence services that shape daily experiences, rehabilitation and outcomes for women in custody.

Reporting to the General Manager, you will provide strategic and operational leadership across therapeutic and non‑therapeutic services, coordinate program delivery, strengthen collaboration with internal teams and external partners, and

Qualifications

• Demonstrated experience in building and leading a multidisciplinary team.
• Experience delivering offender management programs in a correctional context.

Responsibilities

• Act as the key point of contact for therapeutic interventions and chair weekly planning.
• Coordinate non-therapeutic programs including chaplaincy, cultural, recreational and wellbeing activities.
• Coordinate dependencies across projects and ensure deliverables and risks are communicated with Corrections Victoria.

Skills

Team leadership

Offender programs

Stakeholder collaboration

Strategic leadership

Education

Tertiary qualification

Job description

Occupation: Prison and corrective services

Reference: VG/4907-OCT26

At the Department of Justice and Community Safety, we’re looking for people who want to make a difference. People who take pride in their work. People who get things done. People who are committed to making Victoria a safer place.
We embrace diversity and strive to have a workforce that reflects the community we serve. We’re all about recruiting the best people, regardless of gender, age, disability, religion, sexual orientation, or cultural background. If you think you can do the job and would be a good fit for our department, we’d love to hear from you.
The department is committed to the safety and wellbeing of children and recognises that children’s rights need to be respected, their views welcomed and valued, and their concerns taken seriously and acted upon.
If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don't hesitate to get in touch with the contact person listed on this ad.
For more information on working with us and our recruitment process, please visit justice.vic.gov.au/careers
We’re proud of the important work we do across Victoria. Want to be part of it?

• Lead a large, diverse team supporting women in custody and better service outcomes
• Join the DPFC Executive Management Team and shape strategic and operational service delivery
• Strengthen partnerships, improve services and turn complexity into meaningful change
• VPS5: $116,413-$140,849 plus superannuation

You do not need to have worked in Offender Services to make a difference in this role.

We are looking for a leader who can bring people together, exercise sound judgement and improve how services work together. Your experience may come from operations, programs, case management or another relevant environment.

As Offender Services Manager at the Dame Phyllis Frost Centre (DPFC), you will lead a large and diverse team and influence services that shape the daily experience, rehabilitation and future outcomes of women in custody. This is an opportunity to broaden your executive experience, strengthen partnerships and drive improvement across a complex service environment.

About the business unit

The Corrections and Justice Services group helps deliver a safe, secure and rehabilitative corrections system. The Dame Phyllis Frost Centre (DPFC) is a maximum-security facility for women located in Ravenhall.

About the role

Reporting to the General Manager, the Offender Services Manager provides strategic and operational leadership across a broad portfolio of therapeutic and non-therapeutic services.

You will lead service coordination, support program quality and integrity, and strengthen collaboration across operational teams, specialist services, external providers and community stakeholders.

Some of your duties will include:

• acting as the key point of contact for therapeutic interventions at the location and chairing the weekly Case Planning Review Panel
• managing and coordinating non-therapeutic programs, including chaplaincy, cultural, recreational, transitional, orientation, parenting and wellbeing programs
• coordinating interdependencies across relevant projects and ensuring program and service deliverables, risks and issues are effectively communicated across stakeholders, including Corrections Victoria

To learn more about this role before applying, please read the attached position description.

About you

To be successful in this role, you will have:

• Demonstrated experience in building and leading a multidisciplinary team.
• Experience in the delivery of contemporary offender management programs/interventions in a correctional context

Qualifications/requirements

A tertiary qualification in an appropriate discipline is highly desirable. Demonstrated skills and experience in human services, community development, welfare practice, education or related fields are highly regarded.

The successful candidate will be required to undergo pre-employment checks which may include a Nationally Coordinated Criminal History Check (NCCHC) and misconduct screening.

If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don't hesitate to get in touch with the contact person listed on this ad.

IMPORTANT INFORMATION:

CHILD SAFE STATEMENT OF COMMITMENT:

The Department of Justic e and Community Safety is committed to the safety and wellbeing of children and young people. We seek to prevent harm of any kind impacting children and young people and have zero tolerance for racism, child abuse and inequality. Children and young people's rights, relationships, identity, and culture must be recognised and respected, their voices heard, and their concerns acted upon. We aim to foster a culturally safe, child safe and child friendly environment for all children and young people we have contact with, deliver services to, or are impacted by our work.

Applications close Thursday 29 October 2026 at 11.59pm