Patient Services Assistant - Level 2

State Government of Victoria, Australia; City of Melbourne; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Salary packaging

Superannuation

Job summary

Western Health, Melbourne's Western health provider, is seeking qualified Patient Services Assistants to join the team at Western Health. Availability across all shifts including mornings, afternoons, nights and weekends is required.

Experience in busy hospital environments is highly regarded, with a focus on cleaning standards, attention to detail, and teamwork with minimal supervision.

Qualifications

• Applicants with experience working in a busy hospital environment will be highly regarded.
• Applicants must be available to work all shifts including morning, afternoon, night and weekends as requested.

Responsibilities

• Maintain ward and patient care areas in a clean, hygienic state per schedules.
• Follow hospital standards, infection control guidelines and Western Health policy.
• Maintain linen supply and remove soiled linen/bed curtains to collection area.
• Collect and segregate waste from rooms and dispose to designated areas.
• Maintain up-to-date knowledge of policies and procedures related to environmental services.
• Keep support service areas clean, stocked, and hygienic and ensure equipment is stored safely.
• Ensure adequate supplies of toilet/cleaning requisites are available.
• Be courteous, honest and professional.
• Maintain a high level of physical fitness.
• Patient services oriented.
• Ability to work as a team member in a multidisciplinary environment.
• Ability to work in a self-directed manner and prioritise workload.
• Adopt a customer service approach in dealing with staff, patients and visitors.
• Able to read and write English.
• Demonstrated skills in communicating effectively with people.
• Strong personal work ethic, initiative and service orientation.

Job description

Location: Melbourne - CBD and Inner Metro suburbs

Reference: 8982

• Location: Sunshine
• Employment Type: Full-Time, Ongoing
• Salary: PSA Level 2 + Superannuation + Salary Packaging

About the role:

The Health Support Services department is currently seeking qualified Patient Services Assistants (PSAs) to join our team at Western Health. Applicants must be available to work all shifts which include morning, afternoon, night and weekends as requested.

Applicants with experience working in a busy hospital environment will be highly regarded. The successful applicants will be highly motivated and dedicated to providing a high standard of cleaning, attention to detail and be able to work effectively in a team environment with minimal supervision.

Key responsibilities:

• Ensure all ward and patient care areas are maintained in a clean and hygienic state in accordance with the specified work schedules and cleaning systems. Cleaning includes but is not limited to floor care, high dusting, damp wiping, spot cleaning (including, walls, doors, internal glass, bathrooms and toilets, vents).
• Ensure cleaning activities are undertaken in accordance with hospital standards, infection control guidelines and Western Health policy and procedure.
• Ensure adequate linen supply is available and all soiled linen/bed curtains are removed to collection area.
• Collect and segregate where required all types of waste from rooms within the work area. Store waste in designated collection points within the work area or remove to the disposal area in accordance with waste disposal guidelines.
• Maintain up-to-date knowledge of policies and procedures related to environmental services.
• Maintain support service areas (clean and dirty utility areas, medication room, storage facilities, sterile stock rooms, nourishment stations and clerical areas), ensuring they are appropriately stocked, clean, tidy and hygienic and all equipment is stored safely.
• Ensure adequate supplies of toilet/cleaning requisites are available within the areas serviced.
• • Courteous, honest and professional manner.
  • A high level of physical fitness.
  • Patient services orientated.
  • High standards and excellent attention to detail in all aspects of cleaning.
  • Ability to work as a team member in a multidisciplinary environment.
  • Ability to work in a self-directed manner and prioritise workload.
  • Adopt a customer service approach in dealing with staff, patients and visitors.
  • Able to read and write English.
  • Demonstrated skills in communicating effectively with people.
  • Strong personal work ethic, initiative and service orientation.

Western Health is the leading healthcare provider in Melbourne’s West - one of Australia’s fastest-growing and most culturally and socioeconomically diverse regions.

Morethan13,000 employees help deliver a comprehensive range of services across our hospitals, community, correctional, and home-based settings. These services include acute tertiary care, emergency and intensive care, medical and surgical specialties, mental health and wellbeing, subacute care, ambulatory care, primary care, home-based services, and residential aged care.

We are committed to driving innovation and sustainability that improves health outcomes for our community. With specialties spanning oncology, renal care, mental health, women’s health and maternity, chronic disease management, geriatrics, and cardiology, Western Health isrecognisedfor itsexpertisein managing complex and chronic conditions through integrated, patient-centredcare.

We foster a collaborative and inclusive culture where you can make a meaningful impact. We support our staff to keep learning and growing through a diverse range of education programs, partnerships with universities in medical research and professional development opportunities.

Compensation and Benefits

• Competitive salaries, flexible work options, and wellbeing programs.
• Scholarships and grants to support ongoing learning.

Learning and Development

• Accesspersonalisedpathways through the Western Health Learning Academy.
• Opportunities for postgraduate study, clinical education, and mentorship.

Community Impact and Inclusion

• Make a difference through compassionate care in a diverse, inclusive workforce.
• Contribute to community wellbeing initiatives and healthcare research.

Organisational Culture and Environment

• Work in a collaborative, innovative team focused on continuous improvement and excellence.

Ready to make an impact?

If you’re passionate about helping others and have a strong personal work ethic, we’d love to hear from you.

Closing date: 11:59pm on 15 October 2026.

Western Health is an equal opportunity employer. We welcome applications from people of all genders, Aboriginal and Torres Strait Islander peoples, people with disability, people from culturally and linguistically diverse backgrounds, and people with lived experience that strengthens their ability to do this work.

Western Health is committed to providing a safe environment for the children and young people who are involved in our services, sites and operations. We follow and abide by all legislative requirements to keep children and young people safe.

All appointments are made subject to a satisfactory Police Record Check, anImmunisationStatus Clearance and a Working with Children Check (if applicable).

Western Health is committed to the psychosocial safety of all applicants and employees.