Operations Manager; ANZ

Mayo Hardware Pty Ltd; Sydney; On-site; AUD 120,000 - 180,000; Full time

Job summary

Mayo Hardware Pty Ltd in Australia is seeking an experienced Operations Manager to provide strategic leadership and oversee warehouses, distribution and WHS functions across ANZ. You will drive a zero-harm culture, optimise service performance and DIFOT outcomes, while managing costs to support growth.

Leading a large site-based team (35+) across multiple locations, you will align procedures, strengthen third-party partnerships, and implement system improvements to deliver customer-centric

Qualifications

• 3+ years leading large warehouse teams (≥35 staff).
• Strong background in logistics, 3PL, FMCG, or industrial distribution.
• Proficiency with ERP software and data-driven decision making.
• Excellent communication and stakeholder management.

Responsibilities

• Hold comprehensive accountability for warehouse operations and WHS across sites.
• Manage staff to maximise efficiency and effectiveness.
• Align procedures across departments to meet DIFOT targets.
• Manage logistics partners and optimise costs.
• Identify system and process improvements as business changes.
• Unify operations to deliver customer-centric service.
• Oversee third‑party providers to ensure excellent service.
• Monitor maintenance of material handling equipment and facilities.

Skills

People leadership

Logistics

ERP systems

Tools

ERP software

Job description

Mayo Hardware is recognised as a key supplier to the retail, trade, and commercial markets. We hold a market leading position in the safety, security, decorative and outdoor lifestyle categories distributing product throughout Australia, New Zealand, and selected export markets. As a market leader in our key categories, we supply many of Australia and New Zealand’s largest industrial, hardware, grocery and general merchandise retailers and are known for innovation, customer focus, teamwork, and integrity.

About the Role:

We are seeking a high-caliber Operations Manager to provide strategic leadership and operational oversight across all warehouses, distribution and Workplace Health and Safety (WHS) functions throughout Australia and New Zealand, ensuring the delivery of safe, efficient and customer-focused operations. The Operations Manager is responsible for fostering a proactive, prevention-based zero-harm culture, driving operational excellence, optimising service performance and DIFOT outcomes, while maintaining disciplined cost management to support sustainable business growth and customer satisfaction.

Key Responsibilities but not limited to:

• Hold comprehensive accountability for all Warehouse operations and the ownership of Workplace Health and Safety (WHS) across all sites.
• Managing all staff at all sites for activities of the Warehouses departments to achieve maximum efficiency and effectiveness.
• Providing direction to ensure overall alignment of procedures across departments to meet or exceed customer DIFOT.
• Managing logistics partner relationships to ensure high standard of service is maintainer while optimising cost.
• Identify and implement system and process improvements as the needs of business change.
• Unify operations departments to work together to ensure customer centric focus of all teams.
• Manage all third-party providers to achieve excellent service, whilst maintaining competitive rates.
• Monitoring maintenance of material handling equipment and efficient use of warehouse property and consumables.

What We Are Looking For

• Proven Leadership: Minimum 3+ solid years of experience managing large teams (35+) within a busy warehouse environment.
• Industry Expertise: Strong background in logistics, 3PL, FMCG, or industrial distribution.
• System Savvy: High proficiency in modern ERP software.
• Communication Skills: Exceptional interpersonal skills to effectively manage team dynamics and liaise with senior stakeholders.
• Problem Solver: A decisive leader who thrives under pressure and resolves operational challenges quickly.

You will play a vital role in delivering exceptional service to our big retail partners. Join us today and be part of something BIG and exciting to come.

Please note that we are not in the position to sponsor visas for this role. No agencies please.