Operations Manager - Sydney

Cater Care Group; Sydney; On-site; AUD 110,000 - 170,000; Full time

Job summary

Cater Care is seeking an Operations Manager to lead a high-profile hospitality portfolio across Sydney’s Airports and SAN Hospital. You’ll provide strategic and hands-on leadership across multiple sites, including bars, cafés, QSRs and restaurants, ensuring service, quality, safety and financial performance.

You will build strong relationships with clients, teams and suppliers, coach Site Managers and frontline staff, and drive continuous improvement while living Cater Care’s values of Care,

Qualifications

• Proven experience as a multi-site hospitality Operations Manager.
• Strong commercial and financial management capability.
• Ability to lead, coach and develop high-performing teams.
• Excellent communication and stakeholder management.
• Strong WHS, food safety, quality and compliance knowledge.
• Solutions-focused with ability to manage competing priorities.
• Resilience to operate in fast-paced environment.
• Commitment to creating great experiences for customers, clients and employees.
• Leadership that builds trust and connection.
• Eligible for an ASIC Card and able to travel to sites.

Responsibilities

• Lead and inspire a diverse, multi-site operational team across airports and healthcare environments.
• Build relationships with clients and stakeholders, becoming a trusted operational partner.
• Create connections across teams and foster a culture of accountability.
• Drive operational excellence, service standards and continuous improvement.
• Ensure compliance with WHS, food safety, security and regulatory requirements.
• Develop and execute business plans for financial performance, growth and customer satisfaction.
• Coach Site Managers and frontline teams, building capability and confidence.
• Identify opportunities to improve efficiency, innovation and customer experience.
• Manage operational budgets, labour performance, costs and key financial targets.
• Collaborate with People & Culture, Finance, Safety, Quality and Procurement.
• Reflect Cater Care’s values of Care, Pride and Community in all actions.

Skills

Multi-site leadership

Financial management

People leadership

Stakeholder management

Communication skills

WHS/compliance knowledge

Problem solving

Resilience

Customer experience

ASIC Card eligibility

Job description

Location: NSW: Sydney CBD, Inner West & Eastern Suburbs Sydney

Operations Manager – Airports & SAN Hospital

Sydney | Full-Time

This is an opportunity to take the lead across a high-profile, multi-site hospitality portfolio spanning Sydney’s Domestic and International Airports and SAN Hospital.

Cater Care is looking for an accomplished Operations Manager who can bring energy, commercial discipline and genuine leadership to a complex and diverse operation.

This is more than managing sites. It’s about leading people, building strong connections, strengthening partnerships, driving performance and creating operational excellence across environments where service matters every day.

It’s a role where you’ll need to be equally comfortable looking at the bigger picture and being close to what’s happening on the ground — understanding your people, knowing your clients, solving problems and finding opportunities to make things better.

Job Description

About the opportunity

As Operations Manager, you will be responsible for the successful delivery of multiple high-profile hospitality sites across Sydney’s Domestic and International Airports and SAN Hospital. The sites include a mixture of bars, cafes, QSRs and restaurants.

You’ll provide strategic and hands‑on leadership across the portfolio, ensuring our teams consistently deliver outstanding service, quality, safety and financial performance.

You’ll also play an important role in bringing people together — connecting our teams, clients and support functions around a shared focus on doing great work.

Key responsibilities will include

• Lead and inspire a diverse, multi-site operational team across airports and healthcare environments.
• Build strong, genuine relationships with clients and key stakeholders, becoming a trusted operational partner.
• Create connections across your teams and build a culture where people feel supported, valued and accountable.
• Drive operational excellence, service standards and continuous improvement across the portfolio.
• Ensure compliance with all relevant food safety, workplace health and safety, airport security and regulatory requirements.
• Develop and execute business plans that support financial performance, growth and customer satisfaction.
• Coach, mentor and develop Site Managers and frontline teams, building capability and confidence across the operation.
• Identify opportunities to improve efficiency, innovation and the customer experience.
• Manage operational budgets, labour performance, costs and key financial targets.
• Work collaboratively with support functions including People & Culture, Finance, Safety, Quality and Procurement.
• Ensure Cater Care’s values of Care, Pride and Community are reflected in everything we do.

Desired Skills and Experience

About you

You’re an experienced operations leader who enjoys being hands‑on, visible and connected to your teams.

You’re commercially astute, highly organised and confident operating across multiple sites and stakeholder groups. You know how to balance the needs of your people, your clients and the business — and you understand that strong operational performance starts with strong relationships.

You’ll bring:

• Proven experience as a multi‑site hospitality Operations Manager.
• Strong commercial and financial management capability.
• Demonstrated ability to lead, coach and develop high‑performing teams.
• Excellent communication, relationship‑building and stakeholder management skills.
• A strong understanding of WHS, food safety, quality and compliance.
• A solutions‑focused mindset and the ability to manage competing priorities.
• The confidence and resilience to operate in a fast‑paced, high‑accountability environment.
• A genuine commitment to creating great experiences for customers, clients and employees.
• A leadership style that brings people together, builds trust and creates a strong sense of connection.
• Able to obtain an ASIC Card
• Your own vehicle or reliable transport to travel across to the sites

Why Cater Care?

This is an opportunity to join an Australian-owned organisation where people genuinely matter. Our business is built around three simple values: Care, Pride and Community.We care about our people. We take pride in what we deliver. And we believe the strongest businesses are built through genuine connection and community.You’ll join an organisation that is committed to developing its people, creating meaningful career opportunities and giving great leaders the opportunity to make a real difference.

Join Cater Care. Lead with Care. Deliver with Pride. Build Community.

Cater Care is committed to fostering an inclusive workplace where everyone can thrive. We strongly encourage applications from First Nations peoples and people from diverse backgrounds.