Hands-On Operations Leader – Busy Pub, Penrith

JRM Hospitality; Sydney; On-site; AUD 80,000 - 110,000; Full time

Benefits offered by this job

Salary: $80k-$110k + Super

Overtime & Time in Lieu

Free on-site parking

Supportive owner and experienced mgmt

Career progression into senior leader/

Job summary

JRM Hospitality in Penrith, NSW, is seeking an experienced Operations Manager to lead a busy hospitality venue. This hands-on leadership role focuses on delivering outstanding customer service, coaching staff, and ensuring smooth day-to-day operations.

You will oversee front bar, bistro, gaming lounge, and TAB/Keno activities, with duties spanning rostering, cost control, reporting, and cash handling. A competitive salary of $80k-$110k plus super awaits the right candidate.

Qualifications

• Experience as Duty Manager or Operations Manager in pubs/hotels/clubs.
• Current NSW RSA certification.
• Current NSW RCG certification.
• Experience managing gaming operations (pokies, TAB, Keno) and AML procedures.
• Strong leadership and communication skills.
• Hands-on management style focused on developing people.
• Able to work rotating rosters including evenings and late shifts.

Responsibilities

• Lead on the floor, coaching staff and delivering exceptional customer service.
• Oversee daily operations and ensure smooth service across venues.
• Handle daily reporting, rostering, cost control, and cash handling.
• Support ownership team and drive guest experience.

Skills

Leadership

Communication

People development

Customer service

Education

NSW RSA

NSW RCG

Tools

Gaming operations

Job description

JRM Hospitality in Penrith, NSW, is seeking an experienced Operations Manager to lead a busy hospitality venue. This hands-on leadership role focuses on delivering outstanding customer service, coaching staff, and ensuring smooth day-to-day operations.

You will oversee front bar, bistro, gaming lounge, and TAB/Keno activities, with duties spanning rostering, cost control, reporting, and cash handling. A competitive salary of $80k-$110k plus super awaits the right candidate.