Operations Manager

Ikon Services; Sydney; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Professional development through IKON

Exclusive partner discounts

Job summary

IKON is seeking an experienced full-time Operations Manager to oversee cleaning operations based at Mascot with travel to NSW sites and occasional Canberra travel. You will develop your team, manage day-to-day operations, and ensure compliance and safety.

Lead a high-performing team, foster collaboration, and maintain strong client relationships while meeting contract specifications and driving continuous improvement.

Qualifications

• Leadership skills with the ability to drive teams
• Experience in senior operations or leadership roles in facilities management or cleaning
• Proven client relationship management experience
• Strong understanding of safety, compliance, and risk management frameworks
• Excellent communication, negotiation, and interpersonal skills

Responsibilities

• Manage the day-to-day operations, ensuring service delivery excellence, efficiency, and adherence to contract specifications
• Provide practical, hands on support onsite daily
• Develop and implement operational strategies that align with the company's national objectives
• Drive innovation and continuous improvement to enhance service delivery
• Lead, inspire, and mentor a high-performing team, fostering a culture of collaboration, accountability, and success
• Provide coaching and development opportunities to ensure your team is equipped to meet business objectives
• Manage supervisors to ensure staff are performing to agreed requirements and provide direct supervision to staff in the absence of supervisors
• Serve as a point of contact for major clients, maintaining strong, trusted relationships
• Actively engage with clients to understand their evolving needs, ensuring service excellence and retention
• Ensure all operations comply with relevant legislation, regulations, and company policies

Skills

Leadership

Operations Management

Client Relationship Management

Safety & Compliance

Team Development

Communication

Job description

Due to growth, we are seeking an experienced full time Operations Manager to oversee the cleaning operations based at a site in Mascot with travel to other sites based in NSW and intermittent travel to Canberra. The Operations Manager will include developing and empowering your team, managing day-to-day operations, fostering strong client relationships, and ensuring strict adherence to compliance and safety standards.

Key responsibilities

Manage the day-to-day operations, ensuring service delivery excellence, efficiency, and adherence to contract specifications.

Provide practical, hands on support onsite daily

Develop and implement operational strategies that align with the company's national objectives.

Drive innovation and continuous improvement to enhance service delivery.

Lead, inspire, and mentor a high-performing team, fostering a culture of collaboration, accountability, and success.

Provide coaching and development opportunities to ensure your team is equipped to meet business objectives.

Manage supervisors to ensure staff are performing to agreed requirements and provide direct supervision to staff in the absence of supervisors

Serve as a point of contact for major clients, maintaining strong, trusted relationships.

Actively engage with clients to understand their evolving needs, ensuring service excellence and retention.

Ensure all operations comply with relevant legislation, regulations, and company policies.

About you

5 + years of experience in a senior operations or leadership role within the facilities management, cleaning, or related industry.

Demonstrated ability to manage large-scale operations and diverse teams effectively.

A track record of success in client relationship management and business development.

Excellent communication, negotiation, and interpersonal skills.

Comprehensive understanding of people, safety, compliance, and risk management frameworks.

Results-driven with the ability to work under pressure and meet deadlines.

About us

IKON is an industry leader in facilities management, delivering top-tier cleaning, waste, and hygiene solutions to some of Australia's most respected businesses. Known for our commitment to innovation, sustainability, and exceptional service, IKON offers an environment where dynamic leaders can thrive and make a real impact.

A competitive salary package.

A leadership role with significant scope to make an impact.

The opportunity to join a growing, industry-leading company known for its innovation and commitment to excellence.

A supportive and collaborative workplace culture that values its people and promotes career progression.

Access to professional development and training opportunities through the IKON Academy.

Exclusive discounts through our partners and retailers