Operations Manager

Halcyon Knights; Sydney; On-site; AUD 210,000 - 270,000; Full time

Job summary

Halcyon Knights is seeking an experienced operations leader to own the supply chain during a period of expansion. This CFO-facing role focuses on building systems and processes and leveraging automation to scale operations.

The successful candidate will modernise workflows, renegotiate 3PL costs, improve delivery metrics, and ensure regulatory compliance. You will partner with finance to provide clear operational visibility and drive rapid performance improvements.

Qualifications

• Minimum of 5 years in operations or supply chain leadership with relevant qualification.

Responsibilities

• Modernise operational workflows through automation (RPA/UiPath or similar).
• Renegotiate or restructure freight and 3PL arrangements to reduce logistics costs.
• Strengthen on-time delivery and order accuracy through tighter process control.
• Ensure audit readiness on regulatory fronts — TGA compliance, ISO 9001, cold-chain handling, recalls.
• Build a reporting rhythm with the CFO and leadership team for visibility into operations.

Skills

Operations leadership

3PL governance

Scaling teams

SAP

Salesforce

Netstock

UiPath / RPA

Education

Bachelor's degree in Supply Chain/Operations

Tools

UiPath

Netstock

Job description

A growing medical technology distribution business is looking for an experienced operations leader to take ownership of its supply chain function during a period of sustained expansion. This is a senior, CFO-facing role suited to someone who wants to build systems and processes - not just maintain them.

What sets this business apart is its commitment to operating at the leading edge of automation and AI-driven process improvement - well ahead of where most companies in the distribution space currently sit. The company supplies specialty healthcare technologies through partnerships with overseas manufacturers and has built its name over 20+ years on clinical credibility and service quality. That reputation now needs to scale alongside the business, and technology is central to how that happens.

What success looks like in this role

• Modernised key operational workflows through automation (RPA/UiPath or similar), reducing manual effort as order volumes grow
• Renegotiated or restructured freight and 3PL arrangements to bring logistics costs down
• Strengthened on-time delivery and order accuracy metrics through tighter process control
• Ensured the business remains audit-ready on regulatory fronts — TGA compliance, ISO 9001, cold-chain handling, and recall procedures
• Built a reporting rhythm with the CFO and leadership team that gives them real visibility into operations

You’re likely a strong fit if you have:

• A minimum of 5 years in an operations or supply chain leadership capacity, supported by a relevant qualification
• Direct experience owning 3PL relationships - SLAs, performance reviews, the full governance piece
• A track record of scaling teams through growth rather than just managing steady-state operations
• Comfort working across systems like SAP and Salesforce, plus inventory tools such as Netstock
• Exposure to RPA platforms is a bonus, not a requirement
• The ability to talk numbers with finance and talk logistics with the warehouse floor, equally fluently
• Prior experience in medical devices, pharma, or broader healthcare distribution - while not mandatory, it's a strong plus