Operations Manager

Mosman Park Bowling Club Incorporating Cottesloe Peppermint Grove Inc.; Perth; On-site; AUD 99,000 - 121,000; Full time

Benefits offered by this job

Superannuation

Job summary

Mosman Park Bowling Club Incorporating Cottesloe Peppermint Grove Inc. is seeking an experienced Operations Manager to lead day-to-day operations across hospitality, staff, and facilities in a dynamic community club.

You will manage budgets, staff rosters and guest services while driving growth in events, functions and member experience. A proactive, service-driven leader with RSA and safety certifications is essential for success.

Qualifications

• Experience managing a licensed hospitality venue or sporting club.
• Proven ability to lead, roster and develop staff.
• Strong hospitality and customer service skills required.
• Sound budgeting, labour, purchasing and stock control expertise.
• Experience managing functions/events and coordinating venues.

Responsibilities

• Lead day-to-day operations across hospitality, administration, bowls and facilities.
• Recruit, lead and develop staff; foster a service-focused culture.
• Finalize rosters to meet operational needs and labour costs.
• Maintain visible front-of-house presence during peak times and events.
• Build relationships with members, volunteers, suppliers and partners.
• Ensure service standards and operational procedures are followed.
• Oversee bar and hospitality operations with high service standards.
• Coordinate with Functions and Administration for seamless events.
• Support growth of Mosman Bay River Room, barefoot bowls and events.

Skills

Hospitality management

Budgeting

Staff rostering

Customer service

Events management

Communication

Problem solving

Attention to detail

RSA certificate

Education

Approved Manager qualification

Food Safety Supervisor Certificate

National Police Clearance

Current RSA Certificate

Current Driver's Licence

Job description

from $110,000 subject to exp. & neg + Bonus + S/A

Mosman Park, Western Australia

Salary: from $110,000 subject to experience and negotiation + Bonus (formula to be developed & agreed upon) + Superannuation

About the role

We are seeking an experienced and energetic Operations Manager to take responsibility for the day-to-day management and performance of the Club. Reporting to the Chair of Bar & the Clubs' Management Committee, the Operations Manager will provide hands-on leadership across hospitality, staffing, member services, functions, facilities, compliance and business performance. This is a highly visible role. The successful candidate will be equally comfortable managing budgets and operational requirements as they are being front-of-house, supporting staff, engaging with members and ensuring the Club delivers an outstanding experience. You will work closely with the Club's employees, volunteers and Management Committee to ensure efficient day-to-day operations while helping identify and deliver opportunities for future growth.

Key responsibilities

Lead the day-to-day operations of the Club across hospitality, administration, bowls and facilities.

Recruit, lead, support and develop staff, fostering a positive, professional and service-focused culture.

Effectively roster and manage staff to meet operational requirements and controllable labour costs.

Maintain a visible front-of-house presence, particularly during busy periods, functions and key Club events.

Build strong and productive relationships with members, volunteers, suppliers, sponsors and community partners.

Establish and maintain effective operational procedures and service standards.

Oversee the Club's bar and hospitality operations, ensuring consistently high standards of service.

Work closely with the Functions and Administration team to ensure functions are professionally planned, coordinated and delivered from initial enquiry through to completion.

Support the continued growth and commercial success of the Mosman Bay River Room, barefoot bowls, corporate events, weddings, private functions and community events.

Identify opportunities to improve the member and guest experience, increase utilisation and grow hospitality and function revenue.

About you

Experience managing a licensed hospitality venue, sporting club, community organisation or similar operation.

Demonstrated experience leading, rostering and developing staff.

Strong hospitality and customer service experience.

Sound financial and commercial management skills, including budgeting, labour management, purchasing and stock control.

Experience managing functions and events.

Excellent communication, interpersonal and organisational skills.

The confidence to work effectively with the Clubs' Management Committee, members, volunteers, staff and external stakeholders.

A proactive, practical and solutions-focused management style.

Strong attention to detail and the ability to manage competing priorities.

Availability to work flexible hours, including evenings, weekends, public holidays and key Club events.

Current RSA Certificate.

Approved Manager qualification.

Food Safety Supervisor Certificate, or willingness to obtain.

National Police Clearance, or willingness to obtain.

Current Driver's Licence.

About us

Set on the banks of the Swan River, Mosman Park Bowling Club is one of Perth's premier community sporting and social clubs. With more than 1,300 members, the Club has evolved into a vibrant destination for lawn bowls, hospitality, functions, corporate events and community activities. Significant investment in recent years - including the Mosman Bay River Room, upgraded hospitality facilities and a new synthetic bowling green - has positioned the Club for its next stage of growth. While proud of its history and strong community connections, the Club is focused on continuing to enhance the member and guest experience, grow its hospitality and functions offering, and ensure its operations are commercially sustainable.