Senior Manager – Operations | Contract Logistics (3PL)
The Career Meister
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Job summary
The Career Meister is seeking a Senior Manager – Operations to lead a dedicated 3PL warehouse in Melbourne’s west. You will oversee end-to-end processes from receiving to dispatch, drive safety, productivity and client outcomes, and manage a small shift-based team across AM/PM with on-site leadership.
The role demands hands-on floor presence, strong coaching skills and a proven ability to translate data into practical improvements, ensuring DIFOT and cost control while partnering with the client
Qualifications
- Substantial experience leading warehouse, logistics or supply chain operations with team responsibility.
- Track record of meeting KPIs, SLAs and productivity targets.
- Strong people leadership including coaching frontline staff.
- Good knowledge of WMS, RF scanning and operational reporting.
- Understanding WHS and Chain of Responsibility requirements.
Responsibilities
- Run the operation day to day across receiving, inventory, picking, packing and dispatch.
- Lead, coach and develop a team of supervisors and frontline staff.
- Act as the client’s main operational contact to resolve issues and improve service.
- Identify root causes and implement lasting process improvements.
Skills
Tools
Job description
Are you a warehouse operations leader who enjoys being on the floor, developing people and fixing problems at the source?
Our client, an established logistics services provider, is expanding its operations and has created a new Senior Manager – Operations position to lead the day-to-day operations of a dedicated 3PL warehouse account in Melbourne’s west.
The site has approximately 24 full-time equivalent staff across morning and afternoon shifts. Reporting to the National Logistics Manager and the Warehouse Manager, you will oversee the full workflow, from receiving and inventory control through to picking, packing, e-commerce fulfilment and dispatch.
You will be expected to step in on the floor when needed. Most of your impact, however, will come from the supervisors you develop, the routines you put in place and the improvements that last.
Are you a warehouse operations leader who enjoys being on the floor, developing people and fixing problems at the source?
Our client, an established logistics services provider, is expanding its operations and has created a new Senior Manager – Operations position to lead the day-to-day operations of a dedicated 3PL warehouse account in Melbourne’s west.
The site has approximately 24 full-time equivalent staff across morning and afternoon shifts. Reporting to the National Logistics Manager and the Warehouse Manager, you will oversee the full workflow, from receiving and inventory control through to picking, packing, e-commerce fulfilment and dispatch.
You will be expected to step in on the floor when needed. Most of your impact, however, will come from the supervisors you develop, the routines you put in place and the improvements that last.
- Location: Laverton North, Melbourne West
- Employment: Full-time, on-site
- Working hours: Monday to Friday, generally 7:30am to 3:30pm/4:00pm
- Salary: $110,000 – $120,000 + superannuation, negotiable for the right candidate
- Start date: ASAP
Our client is an established logistics services provider delivering warehousing, distribution and supply chain solutions to its customers. As operations continue to grow, the business is strengthening its operational leadership to maintain service quality, develop its people and support further growth.
- Oversee receiving, put-away, inventory control, picking, packing, e-commerce fulfilment and dispatch.
- Deliver agreed KPIs and service levels, including DIFOT, order accuracy, inventory integrity and turnaround times.
- Plan labour and resources across the AM and PM shifts to balance operational demand, productivity and costs.
- Monitor performance through WMS, RF scanning and operational reports, and act early when issues arise.
- Contribute to operational forecasting, budgeting and performance reporting.
- Coach and support supervisors, team leaders and warehouse staff.
- Set clear expectations, manage performance and develop frontline leaders.
- Lead operational and safety training to build consistent capability across the team.
- Identify development needs and support succession planning.
- Create a workplace where safety, accountability and teamwork are part of daily operations.
- Manage day-to-day communication with the dedicated client account.
- Monitor service performance, raise issues early and work towards practical solutions.
- Collaborate with transport, client services and internal teams to resolve operational challenges.
- Support client meetings, audits and performance reviews.
- Identify the root causes of recurring operational issues and implement lasting improvements.
- Use operational data to improve efficiency, accuracy and cost control.
- Maintain WHS, Chain of Responsibility (CoR) and other relevant compliance standards.
- Lead safety inspections, incident investigations and corrective actions.
- Encourage team members to contribute ideas and take ownership of improvements.
Busy warehouses don’t faze you. On any given day, you might walk the floor with a supervisor, review performance figures and make decisions when something doesn’t go to plan.
Hitting today’s targets matters, but so does the team you build: people who can solve problems without waiting for you, and processes that stop the same issues from coming back.
That mix of hands‑on leadership and the bigger picture of service performance, productivity and continuous improvement is where you do your best work.
- Substantial experience leading warehouse, logistics or supply chain operations, including responsibility for teams and daily performance.
- A track record of delivering operational KPIs, SLAs and productivity targets.
- Strong people leadership skills, including coaching supervisors and developing frontline staff.
- Good working knowledge of WMS, RF scanning and operational reporting.
- Sound understanding of WHS and Chain of Responsibility requirements.
- Clear communication and stakeholder management, with the ability to turn operational data into practical improvements.
- Unrestricted working rights in Australia.
- Experience in 3PL, contract logistics, retail distribution or e-commerce fulfilment.
- Experience managing client‑specific warehouse operations.
- Experience developing SOPs or delivering structured operational training.
- A current forklift licence (LF High Risk Work Licence).
Melbourne West, VIC.
Monday to Friday, generally 7:30am to 3:30pm or 4:00pm.
The warehouse operates across AM and PM shifts, which this position will oversee. Weekend and public holiday work is not normally required, although occasional additional hours may arise depending on operational needs.
$110,000 – $120,000 + superannuation, negotiable for the right candidate depending on experience.
This is an on‑site position requiring regular involvement in warehouse operations and direct engagement with the team. Some flexibility in start and finish times may be considered.
ASAP
- Real responsibility for a dedicated operation: Lead the day-to-day performance of a client-specific warehouse operation where your decisions influence service quality, productivity and team performance.
- A new position in a growing business: Join a newly created role as operations expand, with the opportunity to improve processes and strengthen the way the team works.
- The opportunity to develop future leaders: Coaching and training are central to this role, giving you the opportunity to build stronger supervisors and a more capable team.
- A practical Monday-to-Friday working arrangement: Work predominantly weekday, daytime hours, with some flexibility depending on operational requirements.
- Direct client involvement: Build relationships with the client and internal stakeholders while taking responsibility for operational performance and service delivery.
What stands out about this role is the combination: hands‑on management of a dedicated warehouse operation, direct client contact and responsibility for developing the supervisors and team leaders who keep things running.
We think it will suit an experienced Operations Manager or senior warehouse leader who is still close to the floor and ready to take on more responsibility for client relationships, team development and continuous improvement.
Some days will be about numbers and client reviews. Others will be about sorting out problems on the floor and backing your people when things go wrong.
If you want a role where your experience shows up in both the team and the results, we’d like to hear from you.
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