Operations Manager

Gilders Transport & Logistics Pty Ltd/GTL Employment Pty Ltd; City Of Kalamunda; On-site; AUD 110,000 - 150,000; Full time

Job summary

Matic Transport Australia Pty Ltd is expanding in Perth and seeking an experienced Operations Manager to lead and grow our transport and warehousing operations in Western Australia. Based at our new Perth facility, you will own day-to-day operations, lead the local team, drive compliance and operational excellence while delivering high service levels to customers.

You will oversee daily transport operations, coordinate pickups and deliveries, manage load compliance, and maintain strong

Qualifications

• Proven track record in transport operations.
• Excellent communication and conflict resolution skills.
• Strong attention to detail with a focus on compliance and customer service.
• Strong leadership and team management abilities
• Knowledge of transport and logistics regulations (NHVR, safety, ISO)
• Previous experience in transport, logistics, or supply chain management

Responsibilities

• Lead daily transport operations, managing staff and overseeing pickups and deliveries to meet customer delivery requirements while maximising efficiency.
• Facilitate the movement of local and interstate freight, both inbound and outbound.
• Monitor daily freight volumes and collaborate with interstate depots to ensure adequate vehicle capacity and on time deliveries.
• Manage load compliance, including weight and load restraints.
• Establish and maintain strong relationships with drivers, customers, and subcontractors, ensuring customer expectations are consistently met.
• Deliver efficient customer service by promptly resolving disputes and inquiries.
• Ensure customer compliance requirements, including food safety and ISO quality standards are met.
• Provide regular performance updates to the National Operations Manager, highlighting any operational issues.
• Supervise employees, including drivers and warehouse staff. Provide guidance and ensure the team operates efficiently.
• Monitor driver adherence to systems, processes, documentation, fatigue management, safety protocols and compliance with NHVR regulations.
• Assist with employee training, inductions, performance evaluations and safety toolbox meetings.

Skills

Transport operations

Leadership

Communication

Compliance

Customer service

NHVR regulations

ISO compliance

Team management

Logistics knowledge

Job description

Gilders is expanding in Perth and we’re looking for an experienced and driven Operations Manager to join us at an exciting stage of growth.

Based at our new Perth facility, this is an opportunity to play a key role in establishing and growing our transport and warehousing operations in Western Australia. Reporting directly to the National Operations Manager, you’ll take ownership of day-to-day operations, lead and support the local team, drive compliance and operational excellence while ensuring we continue to deliver the high level of service to our customers.

About the Role:

Lead daily transport operations, managing staff and overseeing pickups and deliveries to meet customer delivery requirements while maximising efficiency

Facilitate the movement of local and interstate freight, both inbound and outbound.

Monitor daily freight volumes and collaborate with interstate depots to ensure adequate vehicle capacity and on time deliveries.

Manage load compliance, including weight and load restraints

Establish and maintain strong relationships with drivers, customers, and subcontractors, ensuring customer expectations are consistently met.

Deliver efficient customer service by promptly resolving disputes and inquiries

Ensure customer compliance requirements, including food safety and ISO quality standards are met.

Provide regular performance updates to the National Operations Manager, highlighting any operational issues.

Supervise employees, including drivers and warehouse staff. Provide guidance and ensure the team operates efficiently.

Monitor driver adherence to systems, processes, documentation, fatigue management, safety protocols and compliance with NHVR regulations.

Assist with employee training, inductions, performance evaluations and safety toolbox meetings.

Skills and Experience:

Proven track record in transport operations.

Excellent communication and conflict resolution skills.

Strong attention to detail with a focus on compliance and customer service.

Strong leadership and team management abilities

Knowledge of transport and logistics regulations (NHVR, safety, ISO)

Previous experience in transport, logistics, or supply chain management

WA OPERATIONS MANAGER – TANKER & PACKAGED

Matic Transport Australia Pty Ltd

Hope Valley, Perth WA

15d ago

What can I earn as an Operations Manager