Operations Manager

TRL Pty Ltd; City of Brisbane; On-site; AUD 70,000 - 110,000; Full time

Job summary

TRL Pty Ltd is seeking a motivated Operations Manager to oversee day-to-day delivery of TRL's competitions, programs and events. You will manage adult and junior competitions, coordinate staff and referees, and support TRL Juniors and Billy's Buddies programs while driving growth and improved customer experience.

The role requires hands-on involvement across administration, people management, program delivery and event planning with a flexible, proactive approach to evolving needs.

Qualifications

• Genuine interest in sports management, operations and business growth.
• Experience in management, coaching, customer service or sport.
• Strong organisational and multi-priority management skills.
• Excellent communication and customer service abilities.
• Ability to lead, coordinate and work with staff and coaches.
• Hands-on approach to day-to-day delivery of programs.

Responsibilities

• Manage the day-to-day operations of TRL competitions, including adult and junior competitions.
• Coordinate staff, coaches and referees, including recruitment, onboarding, rostering and ongoing management.
• Manage administration and customer service associated with competitions and programs.
• Coordinate and support the delivery of TRL programs, including TRL Juniors and Billy’s Buddies.
• Support planning and delivery of TRL events, including Elite Events and other events.
• Contribute to revenue and growth, including increasing participation and improving retention.
• Take on other operational projects and responsibilities as needed.

Skills

Sports management

Operations

Management experience

Customer service

Organisational skills

Communication

People leadership

Problem solving

Hands-on attitude

Education

Tertiary qualification in sports management or business

Job description

We are looking for a motivated and organisedOperations Managerto join our team.

This is a broad, hands‑on operations role responsible for the successful day‑to‑day delivery and ongoing development of TRL's competitions, programs and events.

The role will involve managing certain aspects of our adult and junior competitions; delivering our junior and Billy's Buddies programs; as well as assisting with the delivery of our Events.

About the role and brand

We are looking for a motivated and organisedOperations Managerto join our team.

This is a broad, hands‑on operations role responsible for the successful day‑to‑day delivery and ongoing development of TRL's competitions, programs and events.

The role will involve managing certain aspects of our adult and junior competitions; delivering our junior and Billy's Buddies programs; as well as assisting with the delivery of our Events.

Key responsibilities

• Manage the day‑to‑day operations of TRL competitions, including adult and junior competitions

• Coordinate staff, coaches and referees (including recruitment, onboarding, rostering, communication and ongoing management).

• Manage the administration and customer serviceassociated with competitions and programs.

• Coordinate and support the delivery of TRL programs, including TRL Juniors and Billy's Buddies.

• Support the planning and delivery of TRL events, including Elite Events and other events throughout the annual calendar.

• Contribute to revenue and growth, including identifying opportunities to increase participation, improve retention, develop programs and support marketing and customer acquisition.

• Take on other operational projects and responsibilities as required, with the role evolving throughout the year according to the needs and priorities of the business.

About you

We are looking for someone who is motivated, reliable, organised and ready to take ownership.

The ideal candidate will have:

• A genuine interest in sports management, operations and business growth;

• Previous management, coaching, customer service or sport experience;

• Strong organisational skills and the ability to manage multiple priorities;

• Excellent communication and customer service skills;

• The ability to lead, coordinate and work effectively with staff and coaches;

• A proactive approach to problem-solving and improving how things are done;

• A willingness to be hands‑on and involved in the day‑to‑day delivery of our programs and competitions;

• A tertiary qualification in sports management, business or a related field is desirable, but not essential.

Role requirements

This is anall‑encompassing operations role. No two days will necessarily look the same, and the successful candidate will need to be comfortable moving between administration, people management, customer service, competition operations and growth activities.

The role will require:

• Full‑time availability.

• Must be available to work Monday to Thursday evenings.

• Current driver's licence and access to a car.

• Valid Blue Card, or ability to obtain one.

• Current First Aid/CPR qualification, or willingness to obtain.