Operations Manager

Contemporary Catering; City of Maroondah; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Family-owned culture

Job summary

Contemporary Catering is seeking an experienced Operations Manager to oversee catering operations across multiple sites within our Victorian team. You will be responsible for leading site-based teams, predominantly Melbourne metro based, ensuring service excellence, delivering a high-level hospitality service model and maintaining compliance with food safety and WHS standards.

This is a hands-on role, supporting teams on the ground and ensuring smooth, consistent operations, withleading by

Qualifications

• Experience in catering or hospitality operations management.
• Chef experience highly regarded.
• Strong leadership and people management skills.
• Sound knowledge of catering operations, food safety and compliance requirements.
• Ability to build strong relationships with staff and client representatives.

Responsibilities

• Lead and manage site-based catering teams across multiple locations
• Ensure sites are appropriately staffed, with rosters meeting operational requirements and labour budgets
• Recruit key roles as required to support business needs
• Support and develop site staff through coaching, training, and regular feedback
• Maintain high standards of hospitality service, meal quality, and food presentation
• Ensure a high level of compliance with site-based requirements, including food safety and WHS
• Conduct site visits and audits, and act as the escalation point for operational issues
• Monitor site performance and implement continuous improvements

Skills

Catering operations management

Leadership & people management

Food safety knowledge

WHS compliance

Autonomous work

Job description

• Key leadership opportunity, overseeing multiple locations
• Work with a highly supportive, inclusive and friendly team

Contemporary Catering is seeking an experienced Operations Manager to oversee catering operations across multiple sites within our Victorian team. You will be responsible for leading site-based teams, predominantly Melbourne metro based, ensuring service excellence, delivering a high-level hospitality service model and maintaining compliance with food safety and WHS standards.

This is a hands-on role, supporting teams on the ground and ensuring smooth, consistent operations, withleading by examplea key attribute of the position.

Key Responsibilities

• Lead and manage site-based catering teams across multiple locations
• Ensure sites are appropriately staffed, with rosters meeting operational requirements and labour budgets
• Recruit key roles as required to support business needs
• Support and develop site staff through coaching, training, and regular feedback
• Maintain high standards of hospitality service, meal quality, and food presentation
• Ensure a high level of compliance with site-based requirements, including food safety and WHS
• Conduct site visits and audits, and act as the escalation point for operational issues
• Monitor site performance and implement continuous improvements

What You Bring

• Experience in catering or hospitality operations management
• Chef experience highly regarded
• Strong leadership and people management skills with frontline teams
• Sound knowledge of catering operations, food safety, and compliance requirements in a high-risk food environment (e.g. aged care)
• A practical, organised, and solutions-focused approach
• Experience managing business operations within set parameters
• Ability to build strong relationships with staff and client representatives
• Ability to work autonomously

Why Join Us

• Lead and develop frontline catering teams across multiple client sites
• Hands-on, dynamic role offering variety and responsibility
• Opportunity to make a direct impact on service quality and client satisfaction
• Strong family-owned business with genuine family values