Mid-Mile Process Lead — Operations & Safety Coach

Amazon; Australia; Hybrid; AUD 60,000 - 80,000; Full time

Job summary

Amazon is seeking a Process Assistant in Australia to support Middle Mile operations. You will manage labor allocation, lead meetings, assign tasks and coordinate communications with internal and external stakeholders.

The role includes variable shift patterns of four days on, three days off, including weekends. Responsibilities include tracking hours, coaching staff, ensuring SOP compliance, and driving safety and operational excellence initiatives to meet daily production goals.

Qualifications

• Can lift up to 49 pounds and stand for long shifts; able to push/pull/squat/bend/reach.
• Experience leading teams in fast-moving environments.
• Background in manufacturing/distribution/warehousing/large retail.
• Strong written and verbal communication to coach and assist teammates.
• Proficient with Microsoft Office (Outlook, Word, Excel).
• Availability to work 38 hours+ per week, with overtime as required.

Responsibilities

• Track and report labor hours.
• Occasionally assist with production duties, train associates and verify SOP compliance.
• Ensure area performance through tracking and reporting metrics.
• Independently assess associate performance and provide feedback.
• Participate in Operational Excellence initiatives.
• Maintain understanding of workflow and daily production goals.
• Review and update SOPs as required.
• Keep work areas clean and properly equipped.
• Identify safety hazards and participate in safety initiatives.
• Coach associates on safe work practices at all times.
• Ensure injuries are reported promptly per policy.
• Provide leave coverage for Shift Managers.

Skills

Leadership experience

Communication skills

Lean process improvement

Team coaching

Safety awareness

Overtime availability

Tools

Microsoft Office

Job description

Amazon is seeking a Process Assistant in Australia to support Middle Mile operations. You will manage labor allocation, lead meetings, assign tasks and coordinate communications with internal and external stakeholders.

The role includes variable shift patterns of four days on, three days off, including weekends. Responsibilities include tracking hours, coaching staff, ensuring SOP compliance, and driving safety and operational excellence initiatives to meet daily production goals.