Operations Lead - School Catering & Soft Services

Downer; Adelaide; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Healthcare discounts

Retail & car purchase savings

Employee Assistance Program

Job summary

Downer is seeking an Operations Manager - Soft Services to lead Cleaning and Catering operations across six SA schools. You will ensure safe, compliant service delivery, manage rosters and budgets, and drive quality in food service and customer experience.

Join a team focused on meeting contractual KPIs and delivering value for money, with opportunities to influence service improvements and stakeholder relationships.

Qualifications

• Proven operations leadership across multi-site catering, cleaning or facilities services.
• Strong catering capability including menu planning and events.
• Working knowledge of food safety, HACCP, hygiene and allergen controls.

Responsibilities

• Lead Cleaning and Catering operations across six schools with a focus on quality and customer experience.
• Oversee menus, food offerings, quality and presentation; coordinate events with Canteen/Catering leads.
• Maintain food safety, hygiene, allergen controls, audits and corrective actions.
• Manage rosters, labour costs, budgets, procurement and stock while ensuring service continuity.
• Build and maintain relationships with schools and clients; drive KPI and contract compliance.

Skills

Operations Leadership

Catering Management

Food Safety HACCP

Budget & Rostering

Supplier Liaison

Education

Qualified Chef or Commercial Cook Certificate

Food Safety Supervisor Certificate

Facilities/Operations Management qualification

Job description

Downer is seeking an Operations Manager - Soft Services to lead Cleaning and Catering operations across six SA schools. You will ensure safe, compliant service delivery, manage rosters and budgets, and drive quality in food service and customer experience.

Join a team focused on meeting contractual KPIs and delivering value for money, with opportunities to influence service improvements and stakeholder relationships.