Operations Support Officer

Workpac Group; Mackay Regional; On-site; AUD 44,000 - 63,000; Full time

Benefits offered by this job

No nights away

Predictable hours 7:30–15:30

Permanent potential

Job summary

WorkPac Group is hiring for an Operations Support role in Mackay, Queensland. The position offers a Monday to Friday roster with a 7:30am to 3:30pm shift, aiming for work-life balance and predictable hours.

You will coordinate travel and accommodations, handle invoicing and administration, and support site and office teams to ensure smooth daily operations. The client emphasises safety and teamwork and offers potential for permanent placement for the right candidate.

Qualifications

• Experience in operations support, administration or office coordination is required.
• Ability to work efficiently in a fast-paced environment with competing priorities and tight timeframes.
• Experience with invoicing, data entry, and general administrative paperwork.
• Strong organisational skills and high attention to detail.
• Excellent written and verbal communication, with confidence in answering phones and liaising with multiple stakeholders.
• Proactive, team-focused attitude and adaptability to changing operational requirements.

Responsibilities

• Coordinate and manage travel and accommodation bookings with short notice.
• Process invoices, purchase orders and other operational documents with accuracy.
• Complete general administrative and operational paperwork to support site and office needs.
• Answer and direct incoming calls, emails and inquiries professionally.
• Provide ongoing administrative support to operations and site teams for smooth daily workflows.
• Assist with ad hoc operational tasks to meet business demands and deadlines.

Skills

Experience in admin

Fast-paced environment

Invoicing

Organisational skills

Communication skills

Team player

Job description

Our Client is a leading provider of engineering, construction, and maintenance services, delivering critical infrastructure solutions across Australia. With a strong presence in the resources, energy, and industrial sectors, they are committed to safety, innovation, and long-term partnerships with their workforce and clients.

What you will be doing:

• Coordinating and managing travel and accommodation bookings, often with short notice and quick turnaround requirements.
• Processing invoices, purchase orders, and other operational documentation with a high level of accuracy.
• Completing general administrative and operational paperwork to support site and office requirements.
• Answering and directing incoming phone calls, emails, and enquiries in a professional and timely manner.
• Providing ongoing administrative support to operations and site teams to ensure smooth daily workflows.
• Assisting with ad hoc operational tasks as required to meet business demands and deadlines.

What you will need:

• Previous experience in an operations support, administration, or office coordination role.
• Ability to work efficiently in a fast-paced environment with competing priorities and tight timeframes.
• Experience with invoicing, data entry, and general administrative paperwork.
• Strong organisational skills and high attention to detail.
• Excellent communication skills, both written and verbal, with confidence in answering phones and liaising with multiple stakeholders.
• A proactive and team-focused attitude, with the ability to adapt to changing operational requirements.

What's in it for you:

• A Monday to Friday roster that supports worklife balance - no nights away
• Predictable hours from 7:30am to 3:30pm, giving you your afternoons back
• Earn $37.86 per hour as a base rate
• Potential to go permanent with the Client for the right candidate.

Location

• Mackay Local Role
• Monday to Friday 7.30am to 3.30pm
• Potential to go permanent

Equal Employment Opportunity

At WorkPac, we foster a work environment where everyone feels welcome and valued. As an Equal Employment Opportunity employer, we welcome applicants from all backgrounds and embrace diversity in race, gender, age, religion, culture, and ability.

Reference number - 7226J202630649